- Managing a territory of 100 stores worth approximately $6,000,000 in sales- Drive sales by negotiating displays and deals, building strong relationships, and creating additional points of interruption with retailers- #1 Territory growth nationally for Walmart +27% in 2022- Interpret store level data/ POS and leverage this information to increase existing program sales and incremental sales opportunities- Collaborate with other TMs to find solutions to obstacles in order to drive sales- Maintain customer database using Companion Rep to ensure accurate and up to date details are captured- Check for planogram compliance and update as required at various retailers- Pro-actively manage market hygiene, pricing, and shelf and display positioning- Provide constant communication and feedback to merchandisers and seasonal rovers as required to maximize the effectiveness of merchandising activity in designated retail stores- Respond to in-field requests to help the overall business achieve targets- Training new TMs and merchandisers as required

· Identifying customer needs and providing solution based selling for all major home categories (major appliances, furniture, and mattresses)· Selected as the Mattress Ambassador for our flagship store and I support the region as well. This role was created to help increase sales due to less than ideal results in the mattress category recently. My role is to help drive sales for our team through training, demonstrating best practices, and problem solving to overcome customer objections. Identifying opportunities through sales data and driving sales is top priority· Vendor relationship management· Conference calls with stores in the region to update them on what’s driving sales in our store and to find out what’s driving theirs. Implementing best practices from the region· Follow up on customer/delivery issues on a daily basis· Achieve sales and other targets including loyalty card acquisitions· New hire training for all MHF systems· Actively supporting the store through various voluntary duties such as Health and Safety representative, First Aid certification, Culture Committee representative, Spirit Committee representative

· Preparing all registers daily for store opening· Scheduling for cashiers, providing assistance when an associate is uncertain of what to do, providing coaching for areas of opportunity, approving returns, completing void afters, completing register audits, and communicating company objectives to associates· Monitoring rain check fulfillment· Closing computer system at the end of the night and confirming all registers are closed before doing so, as well as reporting credit referral numbers on the network shared drive· Communicate daily with leadership on any service or operational issues· Training associates on how to use technologies and the importance of HBC credit

· Supported store as manager in charge for several hours each day· Ensuring the integrity of the In Stock Program by monitoring the sales floor and stock room levels of merchandise, associate engagement, completing and monitoring RTVs, dealing with supplier representatives to address merchandise issues, picking and slotting merchandise in the stock room, adjusting on-hand amounts as required, and monitoring in-coming and out-going merchandise through receiving· Training associates on technologies used by the company· In depth knowledge of the LRT (laser radio terminal) used for stock management· Removing recalls from the shelves immediately· This year I was chosen to replace the store champion to raise money for the Canadian athletes, chosen to be president of the ZAC (Zellers Associate Council) committee which raises money for the Christmas party and other social events, and received the making a difference award for the amount of overtime I put in during the high season

· In this store I went through various roles including cashier, customer service desk associate, MHF sales associate, and assistant checkout supervisor· Going through this many roles has taught me a lot about the different jobs in the company and the different perspectives that I now carry on to other stores· The most challenging project was introducing the MHF department to this store who had not had one before. No one in the store knew how to use the software and so I had to learn it myself and I was able to teach other associates how to use it· Training associates on registers, approving returns, reporting activities to my supervisor

• Walking on the floor helping customers complete their shopping experience• Covering breaks in various departments• Answering in-coming phone calls from customers• Photo processing