Increased membership 20% despite pandemic by boosting electronic outreach measures● Initiated recurring series of monthly Zoom presentations to extend reach to global audience● Established and maintained routine email communications to spotlight noteworthy landmarks within state● Pivoted to community outreach and engagement to adapt to post-pandemic circumstances

Delivered $7.8M+ in shipping within 30 days with capacity building initiative● Enhanced operational capacity to deliver significant productivity boost● Revised work schedule and maximized resources to extend hours without incurring overtime costs● Implemented cross-training programs to equip personnel with enhanced proficiencies

Manage a team of technicians across multiple shifts, overseeing the ongoing production on a variety of projects.

Managing a short term, specific project

Developed and maintained client relationships, managed digital projects, and ensured successful delivery of digital solutions that met client needs. Navigated end-to-end execution of digital assets in coordination with internal teams. Identified opportunities for account growth, directed quality control measures, and developed cutting-edge digital strategies.KEY COMPETENCIES: PROCESS IMPROVEMENT, WORKFLOW, SOPS, DATA ANALYSIS, LEADERSHIP, REPORTINGRescued significant client relationship by creating successful workflow for UHD deliverables● Convened departmental leaders to engage in comprehensive discussion and understand client requirements● Worked with cross-functional representatives to meticulously define processes, roles, and responsibilities● Oversaw implementation phase across multiple departments to ensure successful fruitionKey Achievement: Helped prepare new workflow and delivery pipelines as our company moved into new locations doing new work.

Performed market research to remain updated on industry trends, emerging technologies, and competitor offerings. Maintained clear and consistent communication with clients to address inquiries and concerns promptly and professionally.Drove 200% increase of digital media content for client with fully automated processes● Facilitated dialogues among internal stakeholders to identify collective needs and shared goals● Devised unified system to seamlessly integrate individual functions● Located system discrepancies to locate root causes and develop effective solutions

Oversaw the day-to-day scheduling from both a technical and client standpoint, ensuring that all accounts were handled according to their needs and prioritizing work for multiple departments to assist our clients.