Technical support leader with more than 14 years of experience supporting the Fortune 500 retail sector. Seeking pivot to cyber security. Expertise includes providing Tier 1 and Tier 2 user support, technical writing, incident response, coding, researching technical solutions, identity and access management, policy recommendations, and root cause analysis. Known for collaborating effectively with peers, management, and Tier 3 support teams and identifying process improvements to optimize operational efficiency and uptime.Even though my professional experience has mainly been in management and technical support, I have gained exposure to various technologies and programs over the years. This exposure has occurred in an academic environment, as well as through interactions with higher level teams, and as a personal hobby.I recognize that technology is continuously evolving and changing. I am enthusiastic about learning more about emerging technologies, analyzing them, and incorporating them to enhance cybersecurity processes.Identified and piloted returns processing enhancement that improved security and established mobile workspace with desktop instead of laptop, rechargeable power source, and five (5) peripheralsResearched / reprogrammed conveyor automation issue (had been unresolved for a year), freeing up three (3) employees that had been manual sorting and increasing accuracy from 30% to 99% Suggested and led implementation of schedule redesign that affected 20 team members, aligned coverage with periods of peak demand, and improved focus on employee safety / work-life balanceCore competencies: Cybersecurity, Hardware and Software Support, Innovative Thinking, Troubleshooting, Technical Writing, Programming, Data Analytics, Incident Response, Business ContinuityIf you would like to know more about me or want to discuss an opportunity, please connect with me on LinkedIn or email me at radkescott@gmail.com and I'd be happy to discuss further in depth with you!