Scott Ramsay Email & Phone Number

Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Sandton

Management of the full ICT department’s daily activitiesEnsuring that all the IT aspects are considered in the planning of the growth of the campusFixed asset managementTelephone system management (Usage reports)Budget management (CAPEX/OPEX)Problem and Incident oversightContribute to Senior Management in the Business Committee MeetingsTo ensure that defined periodic and ad-hoc reports are provided to an agreed scheduleTo ensure that systems, processes, and methodologies, as specified by the various ADvTECH frameworks, are followed to ensure effective monitoring, control and support of ICT service deliveryMaintain documentation and reference materialsEnsure, in conjunction with applicable management, that all required policies and procedures concerning the day-to-day running of the campus is in place.Participate in the tactical planning for ICT Support and ensure effective introduction and communication of all tactical and operational activities. PlanningEnsuring that the access control is workingIdentification of shortfalls in our systems and to motivate for the necessary adjustmentsCoordinate and liaise with the regional Service Delivery Manager to ensure tactical projects are delivered timeously.Staff DevelopmentEnsuring that all the ICT staff is up to date with new developments within the group and within the ICT environment.Scheduling training sessions for staff members.Managing the IT intern process and having monthly progress meetings

Bryanston, South Africa

The Service Delivery Manager’s (SDM) key function is to retain and support the growth of client portfolios through effective and well managed service delivery. Fulfill the role of a single client touch point and key custodian of relationships internally and externally, including clients and support teams, for the coordination and delivery of services to the client. The SDM analyses client portfolios to identify risks to service continuation, report on revenue, identify upsell and cross-sell opportunities and enhance service delivery for client growth and retention.

Bryanston, South Africa

The Client Success Manager’s (CSM) key function is to retain and support the growth of client portfolios through effective and well managed service delivery. Fulfill the role of a single client touch point and key custodian of relationships internally and externally, including clients and support teams, for the coordination and delivery of services to the client. The CSM analyses client portfolios to identify risks to service continuation, report on revenue, identify upsell and cross-sell opportunities and enhance service delivery for client growth and retention.

Bryanston, South Africa

Liaise with 11 clients of varying sizes and industries. Provide weekly and monthly reports as required. Engage in Service Improvement Plans and Risk Mitigation. Provide regular status reports and monthly monitoring statistics.

Bedfordview

Continual Service Improvement. Primary Diagnostician, investigate, report and resolve physical hardware faults on all Windows platforms. Audit Client Environments, recommend and drive corrective action until completion.Documentation Development (Procedural Documents, Asset Register, CMDB and Disaster Adhoc project work as required.Recovery).Problem Diagnosis and Resolution. Process Generation. Risk Mitigation. ITIL Maturity.Dell Technical Contact for various clients. HP Technical Contact for various clients.

Bedfordview

System Administrator providing Active Directory, Exchange and server support to client(s).Install, manage and maintain servers in production, development and test environments. Install and administer Kaseya monitoring software on internal and client infrastructure. Primary Diagnostician, investigate, report and resolve physical hardware faults on all platforms. Manage server rooms in Production and Development Environments. Administer Windows NT, 2000, 2003 and 2008 and 2012 servers.Documentation Development (Procedural Documents, Asset Register, CMDB and Disaster Recovery).Adhoc project work as required. (File and application server migrations, refresh etc).Dell Technical Contact for various clients. HP Technical Contact for various clients.

Rosebank, Johannesburg, South Africa

Liase with 14 clients of varying sizes and industries. Install and maintain custom monitoring software on client servers, desktops, SAN's and switches as required. Provide regular status reports and monthly monitoring statistics. Perform analysis of monitoring and performance data as required. Create customized monitoring dashboards as required. Configure and maintain P1 device and alerting lists.

Sandton

System Administrator providing Active Directory, Exchange and server support to client(s).Documentation Development (Procedural Documents, Asset Register, CMDB and Disaster Recovery).Install, manage and maintain servers in production, development and test environments.Install and administer custom monitoring software and maintain operation up time.Manage server rooms in Production and Development Environments. Daily SAN Administration and maintenance.Administer and maintain Server Hardware.Administer Windows 2000, 2003 and 2008 servers. Adhoc project work as required.Upliftment as required.

Sandton

Participate in daily storage functions related to data management and diagnosis.Perform first lever storage support for the client and ensure all procedures are adhered to.Participate with installations and implementation of pertinent software and 3rd party applications as required.Participate in defining policies for data life cycle criteria as agreed with the various application, system and database support staff. Participate in storage related software installation in collaboration with the system support personnel.Participate in storage software software installations and upgrades as required. Perform restores of databases and files as requested. Participate in capacity management and reporting activities.

Senderwood.

System Administrator providing Active Directory, Exchange and server support to client(s). Administration of Mail Marshal and BES servers.Documentation Development (Procedural Documents, Asset Register CMDB and Disaster Recovery).Developed automated processes for installation and roll out of servers. Conducted Hardware and Software audits when required.Install, manage and maintain servers in production, test and DR environments. Plan and implement DR testing as required.Adhoc project work as required. Upliftment as required.

Sunninghill

Administer and maintain Windows 2000 & 2003 Server based network.Managing Active DirectoryConfiguring\Maintaining RAIDServers Builds/Upgrades 2000/2003Disk and Quota ManagementOffering Back office\Level 2 support for BP UK & US.Server Take-on\Audit process for server acceptance onto BP domain.Diagnose, troubleshoot and resolve server based problem within specified SLA.Administer DHCP based network.Creation, deletion & maintenance of reservations & exclusionsCoordinate service pack upgrades and patches when required.Apply service pack upgrades and patches when required.Rebuilding of servers after disaster / major problem. The Level2 Engineer would also coordinate the FS & backbone teams to restore the server to a fully accepted operational state.Advise when servers require hardware upgradeCreation of user Terminal service profiles and user home folders.Quota management of user and folder data on servers.User\group creation and administration, assign resources, permissions\user rights to local groups.Create and maintain network shares.

Sunninghill

Support Engineer providing backup and restore services along with tape management and rotation.Responsible for maintenance and trouble shooting of backup server and tape library hardware. Responsible for restoring user and company data, from tape media, NAS and Netapp Filer. Assist Wintel team with system restores as required.

Illovo, Rosebank

Help Desk Support Agent offering 1st and 3rd Level Support.Participation in hardware and software roll outs at various hospitals country wide.Supporting and Maintaining Active Directory.Support PDA’s and Intellisync mobile systems.Developed in-house support documentation for internal systems.Support to UK hospitals (4 sites) & H/O.Deputy Team Leader of internal Helpdesk.Project Assistant and System Controller on new hospital projects.On site technician rolling out computer and telephone hardware. Technical installation of computer, telephone and network hardware in new hospital project from design to final phase.

Kyalami

Desktop Support Technician, providing in house support for all ITC hardware and software. Assisting with PABX testing as required.Telephone Management installation, maintenance and training as required. Sales of hardware and software to clients.Maintenance and upgrades to in house hardware. Recovery of TMS and IT equipment as required.

Aws Business Professional

Kepner Tregoe Foundation, 80%

Microsoft Certified Solutions Associate: Windows Server 2012., Mcsa: Windows Server 2012

MCP 70-410 - Installing and Configuring Windows Server 2012. MCP 70-411 - Administer Windows Server 2012. MCP 70-412 - Configuring.

Itil V3 Foundations, Itil V3 Foundations, 83%

Self Leadership And Management

I.T. Engineering, I.T. Engineering

A+ N+ I-Net+ Server and Workstation 2000 Linux End User Computing

Matric, Matric

It Fundamentals

Bachelor Of Commerce - Bcom, Project Management