Product Support Representative, Electric Drive Machinery
CurrentOperating across multiple worldwide locations including Colombia, Indonesia, Australia, China, Mozambique, Turkey and Zambia to fulfil service agreements for customersOversight of a $9M safety and technology upgrade across an entire mining fleet; assembled 63 units across 4 global regions, achieving an availability benchmark of 92%Implemented assembly projects that reduced process cycles by up to 50%; reduced electric drive related failure by 70% over 2-months across a 35-strong fleet Strategic planning and overhaul of chassis including the incorporation of new designs; key contributor to OEM implementationProviding technical and service support and direct leadership to managers on assembly projects with a focus on safety, Lean Operations and online service support implementationProviding OEM maintenance strategy, component failure analysis for all customers; main point-of-contact for technical design faults, planning and management of new design implementation, creation of safe work processesAuthored factory assembly manuals and reliability centred maintenance to manage performance of equipment at each point in life-cycle; providing equipment training to green and brown site technicians