Scott Rasmussen Email & Phone Number

San Mateo, California, US

San Mateo, California, US

San Jose, CA, US

Pasadena, CA, US

• Responsible for managing and improving the service management framework that is used to govern Release, Change, Incident and Problem management for the production environment, which includes both process and tools
• Established and implemented a Follow the Sun Model for tier 2 support with offshore resource located in Poland and India
• Transformed the IT team into a service oriented organization that focuses on end user productivity and customer service
• Part of the team that successfully implemented Workday and manage the team that provides on-going support to handle the needs of the Finance and People teams
• Responsible for rebuilding the security program and establishing a roadmap that has dramatically improved the security posture and the way events are managed and responded to
• Work with sales teams on RFPs from potential and current clients who are trying to understand our level of security

San Jose, California, US

• Responsible for total delivery oversight and customer satisfaction for all of Astreya’s service delivery throughout the globe
• Manage a team of 700+ consultants generating $50+ million annually in 29 different countries providing security, NOC, SOC, DevOps, Network, TEM, ERP technical/functional support, software development, technology.
• Worked with sales to develop solutions that keep pace with the demands of a rapidly expanding enterprise and meets the expectations of today’s technology versed work force
• Team under my direction consistently exceed SLA commitments and invent new ways to proactively improve the services being delivered
• Help grow revenue by 40% since starting with the company
• Improvement in service has led to a 30% growth year on year, compared to the 12% from the previous year and allowed us to venture into new services that bring value to our clients and new and exciting opportunities for.

Dallas, TX, US

• Team under my direction was responsible for the following
• Architecting and Engineering: Develop cost effective solutions that bring value to the business or efficiencies throughout the enterprise
• Portfolio Management: Manage the portfolio of project work in a consistent manner such that the key deliverables are monitored, developed and approved throughout the project that lead to a successful deployment
• Security Management: Managing the Security and establishing policies for all systems and applications. Established a local SOC to detect hacks and other risks to the enterprise.
• Release Management: Manage the releases for all software into production
• Advise CXOs on IT direction and trends

• Wolters Kluwer Financial Services, Inc.
• Led the successful replacement of Salesforce.com with SAP CRM, CRM Mobile and Business Warehouse that is now being used by 500+ sales executives and management throughout North America
• Accountable for overall service delivery of solution within a $4M project budget, with 30+ resources located both on and offshore
• Stepped into a troubled engagement with massive scope creep, quickly established credibility with the client and was able to sell a $950K change order to expand the scope to meet the requirements of the business and.
• Led the successful implementation of SAP BCM in Asia Pacific, EMEA and North America with over 3000 users globally
• Accountable for delivering a solution within a $10M project budget, with 45+ resources located both on and offshore

JP

• Responsible for the managing and improving the Delivery Framework that is used to govern the work of over 200 SAP and Oracle consultants throughout North America generating $80 million annually
• Established delivery excellence dashboards that are used to measure the success of our work as well as define the risk we have to our business
• Established a best practice quality framework, which has key touch points through the lifecycle of our projects and engagements that will identify problems before they become an issue and provide key feedback for.

JP

• Western Region SAP Practice Lead
• Responsible for managing the internal relationships, on-going satisfaction, total delivery oversight, and business development for all of the SAP Application Service Management and Project business in the Western Region
• Team under my direction provided support for Sales Support, Commercial Reviews and Contract Reviews for new proposals
• Responsible for delivering a $20 million portfolio of implementation, upgrade and on-going support services that consisted of 50+ SAP and Oracle professional throughout the West

JP

• AT&T (San Ramon, CA)
• Responsible for delivering a $30 million portfolio of Managed Application Services to various business units throughout AT&T
• Manage a team of 150+ onshore technical professionals and 60 offshore developers located in Manila, Philippines that support 10 mainframe applications in AT&T’s Midwest and Western regions, provide PMO support for some.
• Restructured team to better align with the business needs of the customer and to enable a single focus on improving deliveryShared Services Division (Sunnyvale, CA)
• Responsible for managing the internal relationships, on-going satisfaction, total delivery oversight, new business development and information technology needs for 10 separate Fujitsu business units located at the.
• Managed the migration of 10 Fujitsu business units to new Silicon Valley campus, this activity included: moving 750 employees, development of services/service pricing, moving 7 data centers, migrating 7 separate email.

West Hartford, US

• Mitsubishi Electronics, US (Sunnyvale and Cypress, CA)
• Managed a ITSM organization of 30 employees, 12 million dollar P&L, performance reviews, customer relationships, information system consulting, new business development, strategic planning and contract management
• Application team responsibilities included both functional and technical resources in FICO, MM, SD, ABAP and Basis
• The team under my direction delivered 100% SLA Compliance, over achieved on our satisfaction ratings, in 3 months turned around the relationship so that we went from a yellow survey to a blue, sold 2 million in add-on.
• Manage a ITSM organization of 105 employees; 20 million dollar P&L, customer relationships, information system consulting, new business development, strategic planning and contract management
• The team under my direction delivered 100% SLA Compliance, migrated SAP to local data center, implemented a method to account for revenue and expense by market, managed a server/ network implementation, and continue to.

West Hartford, US

• Wyse Technology Account (Start-up) (San Jose, California)
• Led the team that was responsible for stabilizing the information systems and bringing order to a frustrated user community
• Developed a service desk database and implemented processes for managing service requests, customer satisfaction, communications, process improvement (Root Cause/Corrective Actions and Pareto Analysis), change.
• Managed a ITSM organization of 17 employees, responsibilities P&L, customer relationships, information system consulting, new business development, strategic planning and backup for the
• The Operations team under my direction migrated the clients global mail system from MS Mail to MS Exchange, implemented a new Remote Access Server, implemented a Virtual Private Network, migrated the client's PCs to.
• Developed statistical process tools that were used to control the quality of various stages of the engine casting process