Scott Rayner Email & Phone Number

Wollongong, Nsw, Au

Canberra, Australian Capital Territory, Australia

Canberra

Virgin Australia is part of the Virgin Group, bringing competition to the aviation industry in Australia, and endeavours to become Australia’s airline of choice.Supervisor – Executive ServicesKey Responsibilities:• Premium guest services management• Airport operations • Relationship management• Leading, supporting, performance managing and development of the customer service team• Contractor relations• Meetings and event management

Sydney International Airport

Travel Concierge Sydney Airport offers a premium concierge service to all arriving and departing passengers, ‘meeters and greeters’ and staff at the T1 Arrivals Hall. We offer a professional, reliable and confidential Concierge service either at the Airport during airport opening hours or via our 24/7 telephone service on 1300 40 20 60. The products Travel Concierge Sydney Airport offer are: Accommodation (3, 4 and 5 Star Hotels, Budget, Backpackers) bookings Shuttle Bus &… Show more Travel Concierge Sydney Airport offers a premium concierge service to all arriving and departing passengers, ‘meeters and greeters’ and staff at the T1 Arrivals Hall. We offer a professional, reliable and confidential Concierge service either at the Airport during airport opening hours or via our 24/7 telephone service on 1300 40 20 60. The products Travel Concierge Sydney Airport offer are: Accommodation (3, 4 and 5 Star Hotels, Budget, Backpackers) bookings Shuttle Bus & Tour Bus tickets Hire Car & Limousine services Event Ticket sales Attraction and tour sales Restaurant bookings International Calling Card sales Travel and Airport information Show less

Operations Manager – Customer Service and ConciergeKey Responsibilities:• Customer service management• Business development - Sales, Marketing and Merchandising• Tender administration, documentation and negotiations • Management of service contracts• Establish and monitor services guidelines and processes • Relationship management – employee, centre management, providers, retailers and external major clients • Human resources – recruitment, training… Show more Operations Manager – Customer Service and ConciergeKey Responsibilities:• Customer service management• Business development - Sales, Marketing and Merchandising• Tender administration, documentation and negotiations • Management of service contracts• Establish and monitor services guidelines and processes • Relationship management – employee, centre management, providers, retailers and external major clients • Human resources – recruitment, training, performance reviews and development plans • Set performance goals for reporting team. Provide assistance and coaching to ensure the achievement of KPI’s and SLA’s• Annual business planning and budgeting – human resources, maintenance, operations and sales• Manage revenue, cost targets and performance Show less

The Sydney Harbour Marriott is a five star hotel located at Circular Quay, Sydney. The hotel was recognised in the Travel and Leisure 2010 World's Best Awards in City hotels for Australia, New Zealand and South Pacific.Manager – Chief Concierge and Customer Service Operations Key Responsibilities:• Managing customer service, concierge and front office operations (a team in excess of 40 employees)• Human resource management – recruit, select and induct, managing… Show more The Sydney Harbour Marriott is a five star hotel located at Circular Quay, Sydney. The hotel was recognised in the Travel and Leisure 2010 World's Best Awards in City hotels for Australia, New Zealand and South Pacific.Manager – Chief Concierge and Customer Service Operations Key Responsibilities:• Managing customer service, concierge and front office operations (a team in excess of 40 employees)• Human resource management – recruit, select and induct, managing performance, managing workforce planning, training and development• OH&S management – training and development of OH&S strategies• Account management and auditing - reviewing and managing KPI’s budgets and expenditure• Relationship management• Project Management - implementation and administrator of the online Concierge, hotel refurbishment upgrade and ambassador and participant on “The Apprentice” TV program• Sales • Team building - hotel social, team building and community projects• General administrative dutiesDec 1999 – Sept 2004 Sydney Harbour Marriott Hotel Circular Quay, SydneyAssistant Manager – Concierge and Customer Service Operations (promoted to Chief Concierge)Key Responsibilities:• As above, duties limited per Management Responsibilities Show less

Education record

Certificate 4 Whs

Advanced Diploma Of Management