Scott Redd Email & Phone Number

Omaha, Ne, Us

System administrator and production support engineer in a hybrid Linux Ubuntu and Microsoft Azure cloud environment for PayiQ, a division of Quisitive, providing payment card processing and analytics.

Omaha, Nebraska, United States

Responsible for enterprise system administration tasks on thousands of virtual and physical servers running RedHat Linux supporting all aspects of railroad and business operations. Tasks included researching faults, disk space management, operating and maintaining server build automation using Git, Ansible, Chef, and in-house shell script based tools, TCP/IP network configuration. In addition, I was responsible for interacting with infrastructure partners via telephone, chat, and support tickets to track and resolve issues in a 24/7/365 production and development support environment. Secondary duties included maintaining and administering Oracle Universal Content Management/WebCenter web content services supporting Internet and intranet web sites.

Omaha, Nebraska, United States

Maintained Oracle UCM/WebCenter web content management servers providing dynamic and static content for Internet and intranet web servers. Assisted and provided support for web content development team in promoting web page template changes through development, test, and production environments.

Omaha, Nebraska, United States

Manager for a team providing support for Apache web server, IIS web server, Liferay Portal, Oracle Universal Content Management/WebCenter system, Autonomy search, web usage analytics, log file processing, streaming, and log file management systems. Accomplishments include providing consistently high uptime and availability for web infrastructure by leading strategic projects: • Apache Proxy Governor 2 • Apache Configuration Query application • Retirement of Oracle and Tibco Portals • Expansion of Liferay Portal • Adoption and expansion of Oracle Universal Content Management System/WebCenter along with custom helper applications • Apache HTTPd server version migrations • Operating system and hardware upgrades while providing seamless availability of web resourcesTactical projects: • Apache HTTPd server tuning • Reduction of Apache HTTPd server SSL certificate expense by $11,300 per year • Consultation, solution, and follow-up support for IE Browser Standards project • Close collaboration with Java Application Server team to tune Apache Tomcat connector parameters to decrease application performance response time during system faults

Omaha, Nebraska, United States

Provided support for Apache HTTPd web server, IIS web server, Autonomy search, Webtrends analytics, and log processing and management systems. Management functions include time sheet approval, collaborative generation of pager and vacation schedule, routing of support tickets, project management, and providing business objective updates to senior management. Provide training to Web Technology Group in the area of Apache HTTPd server maintenance and operations, and log management. Provide training, presentations, and general and technical information to other IT groups through conferences, staff meetings, class room training, management updates, Lunch and Learn, and other group settings. Consulted with other Systems Engineering teams to ensure that the Union Pacific web site was efficient, robust, and highly available. Worked with vendor products, infrastructure support teams and development teams to facilitate the use of their products in the web serving environment. Facilitated conversations between the Web Technology Group and internal and external customers, as well as vendors and partners. Communicated technical issues to management, and worked with other infrastructure support teams to resolve problems and research faults. Developed custom log streaming and consolidation solution to help facilitate troubleshooting by managing streams of logs originating from multiple systems across multiple servers. Developed Apache Proxy Governor to automatically detect faults with backend application server proxies and respond by redirecting traffic away from afflicted web application servers.

Omaha, Nebraska, United States

Responsible for daily operations of 50+ Apache HTTPd web servers across development, test, and production web serving environments. Performed version upgrades and provided custom enhancements to Apache HTTPd configuration management processes and tools. Successfully moved the Apache HTTPd web serving environments from SunOS to SUSE, then finally to Red Hat operating systems, and from old to new hardware. Responsible for monitoring growth of web serving environment, and responding by allocating more server resources and redistribution of web server processes to provide for processes isolation and high availability. Saved $60,000 a year by transitioning the Apache HTTPd support from a commercial provider to in-house support of the open source version of the Apache software.

Omaha, Nebraska, United States

Consulting on-site at Union Pacific Railroad. Assumed maintenance and final implementation steps for Union Pacific's Interwoven Web Content Management System. Successfully completed projects to enable workflow processes for all phases of static content host: creation, staging, approval, and delivery. Created an audit process to flag old content for review by web content team. Documented Interwoven management processes and handed off support to web content team.

Omaha, Nebraska, United States

Responsible for providing TCP/IP network operations for rural, fixed wireless Internet service customers. Performed troubleshooting and researched faults with network connectivity between fixed microwave wireless network sites. Traveled to microwave sites to install radio and antenna equipment at access point sites and on end user consumer property. Responsible for maintaining Internet and intranet Apache HTTPd web sites and PHP application servers.

Omaha, Nebraska, United States

Responsible for daily operations of multi-tiered, interconnected systems used for online stock trading (web server, middleware, and backend database/processing systems). As second-level support, performed system monitoring, troubleshooting, and research faults. Worked with third-party vendors to report and resolve data quality or interoperability issues. Maintained and created automated processes to improve production quality. Researched, obtained, customized and maintained a wiki for team process documentation. Assisted with distributing regular code revision changes across 30+ Windows NT servers. Modified and created custom reporting applications.

Omaha, Nebraska, United States

Created and modified web applications according to supplied requirements. Modified web applications to resolve bugs, enhance functionality. Assisted applications change management engineer with code releases to 30+ Apache web servers.

Omaha, Nebraska, United States

Designed and developed web-based report storage and delivery system. Designed and developed a web-based system process documentation repository. Responsible for maintaining system and process performance in a batch driven processing, reporting, and file delivery environment. Designed and developed a web-based call-center script presentation and information gathering system.

Omaha, Nebraska, United States

Designed and developed web-based report storage and delivery system. Designed and implemented improvements to system processes, file delivery systems. Generated custom reports from databased statistics. Implemented intranet web site using Apache HTTPd servers to store and serve reports.

Omaha, Nebraska, United States

Generated custom reports from databased statistics. Analyzed telephone call center campaign result data files for faults and data integrity. Created and improved system processes and file transfer automation.

Omaha, Nebraska, United States

Generated custom reports from databased statistics. Created and improved system processes and file transfer automation. Diagnosed and resolved problems in batch and production processes.

Omaha, Nebraska, United States

Performed routine and emergency computer operation to support batch and production environments. Provided first-level support and troubleshooting for end-users.