Scott Reutter Email & Phone Number

Irvine, Ca, Us

Irvine, Ca

Organize and manage new client onboarding and software integration projects for leading SaaS company specialized in project management and professional services automation. Facilitate integration of client systems with Mavenlink's proprietary tools, including Salesforce and Oracle. Direct project status meetings with Cornerstone, driving advancement of system enhancements and ensuring rigorous testing protocols. Supervise and implement key integrations with Concur for Press Ganey while adhering to timelines and budget constraints. Assess staffing requirements, recruit, and oversee training of new team members to support project objectives.• Spearheaded completion of Genpact's enterprise client implementation in less than three months, marking largest in company history.• Ensured all projects, including large-scale enterprise and mid-scale endeavors, were delivered punctually and within budget.• Directed new software integrations that resulted in comprehensive end-to-end process solutions for clients.

Irvine, Ca

Administered Salesforce-based Bank Operating System platform nCino to improve Small Business Administration (SBA) business processes and reporting capabilities for full-service banking institution. Conducted analysis of existing SBA group business processes, aligning with nCino's functionality during pre-implementation planning. Developed and recorded training materials to facilitate merger of business processes with new platform features. Oversaw enhancement requests, collaborating with nCino developers to ensure accurate and effective feature implementations. Directed transition from manual to automated systems, significantly increasing operational efficiency.• Streamlined SBA business processes, directly contributing to successful implementation of nCino platform.• Authored detailed training documentation, enabling smooth adoption of new system by bank staff.

Irvine, Ca

Collaborated with IT department to facilitate vendor integrations, operational data stores, system workflow enhancements, and remediation processes for multi-million-dollar projects. Organized and implemented project plans by defining scopes, allocating resources, and evaluating risk mitigation strategies while adhering to deadlines and budget constraints. Prepared and presented budget proposals, suggesting modifications as needed and coordinating with other managers to optimize resources and recruit required personnel in timely manner for required duration. Fostered effective communication channels with senior management, stakeholders, and project teams by delivering detailed reports and conducting regular onsite and virtual meetings. • Spearheaded $2.5M software enhancement project by enhancing pre-marketing workflow for REO properties for major mortgage servicing client.• Orchestrated software implementation project for new Short Sale FHA workflow, generating $1M+ in additional revenue by ensuring on-time project delivery and budget adherence. • Enhanced team productivity through effective task assignment and conflict resolution, ensuring project continuity and stakeholder satisfaction.• Established project budget integrity, proposing, and implementing necessary adjustments to meet evolving project demands.

Irvine, Ca

• Managed key private and corporate accounts, presenting and selling such products and services as Prime, Alt-A, Sub-Prime, and construction loans to mortgage brokers and bankers• Cultivated existing account relations while capturing new accounts through sales calls, direct marketing and referrals, building a book of business to become the Top 5 Producer within first six months• Performed effective client retention efforts including clear and ongoing communication, client training in product offerings and changing regulations, and accurate utilization reporting as well as feedback of client questions or concerns to Product or Sales Management, or other relevant internal departments• Investigated, tracked and resolved client concerns while identifying trends and executing appropriate solutions• Established and maintained strong working relationships with internal stakeholders, business leaders, and team members to ensure the successful delivery of services to clients

Brea, Ca

• Supervised seven full-time managers and more than 100 part-time associates, preparing work schedules and assigning specific duties to employees• Determined staffing needs and interviewed, hired and on-boarded all new employees including overseeing compliance with all personnel processes• Created and implemented systems, policies and procedures to realize operational efficiency while maintaining top quality customer service• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and identify areas needing cost reduction and program improvement• Oversaw financial and budget activities to fund operations, maximize investments, and increase efficiency• Identified product assortment and set prices and credit terms based on customer demand forecasts• Developed and executed product marketing strategies, including advertising campaigns and sales promotions