Scott Richardson

Scott Richardson Email and Phone Number

Manager, Customer Strategy at Deloitte Digital @ Deloitte Digital
united states
Scott Richardson's Location
Greater Sydney Area, Australia
Scott Richardson's Contact Details

Scott Richardson work email

Scott Richardson personal email

n/a
About Scott Richardson

My mission is to enable our governments and private sector to better serve our community through creating more value in the products and services they provide. I believe that digitisation and technology play a key role in the transformation and improvement of these services, ultimately offering better outcomes and experiences at a lower cost. I value honesty, balance and grit in myself and others, and recognise the importance of self-reflection to empower self-development.As a Manager within Deloitte Digital’s Customer Strategy Team, I work with a variety of clients to achieve these aspirations. My work to date has encompassed digital transformation, current state analysis, target and transition state design and execution, performance improvement and operational excellence. I have had the opportunity to work across much of the public sector, health including aged care, telecommunications, resources and education.From May to December of 2021 I travelled over 27000kms around Australia in my LandCruiser to learn and explore more about the country I call home.

Scott Richardson's Current Company Details
Deloitte Digital

Deloitte Digital

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Manager, Customer Strategy at Deloitte Digital
united states
Employees:
6572
Scott Richardson Work Experience Details
  • Deloitte Digital
    Manager, Customer Strategy
    Deloitte Digital Jul 2023 - Present
    Sydney, New South Wales, Australia
  • Deloitte Digital
    Senior Consultant, Customer Strategy
    Deloitte Digital Jan 2022 - Jul 2023
    Sydney, New South Wales, Australia
  • Pwc Australia
    Senior Consultant, Management Consulting
    Pwc Australia Mar 2021 - May 2021
    Sydney, New South Wales, Australia
    • Developed and implemented a large Operational Excellence program for an Australian telecommunications leader, focusing on people and process improvement of front-line customer service staff. Coached 6 senior client managers. Delivered 135 FTE ($11.3m p.a.) of benefit prior to handover.• Helped produce a piece of advice for the Australian Federal Government regarding the Universal Service Guarantee (USG).• Developed a daily dashboard for a State MP and his department to aid their response to COVID-19 lockdowns, as part of a cross capability program delivered by PwC.• Oversaw Consulting Vacationer and Graduate onboarding and L&D for the Sydney office.
  • Pwc Australia
    Consultant, Management Consulting
    Pwc Australia Mar 2019 - Mar 2021
    Sydney, Australia
    • Delivered a large scale operational review of one of Australia's largest aged care providers in order to remain compliant to changes to the aged care standards
  • 180 Degrees Consulting
    Project Leader
    180 Degrees Consulting Jan 2018 - Dec 2018
    Sydney, Australia
    • Led two teams of 4 student consultants in order to provide a free 13-week service to two not-for-profit organisations• Developed my ability to manage individuals as part of a team as well as allocate work tasks progressively• Coordinated and organised project findings into interim and final client deliverables
  • Apple
    Expert
    Apple Apr 2015 - Nov 2017
    Chatswood Chase
    • Led Apple store sales teams through several new product launches in order to maintain standards relating to service and experience• Attained a personal NPS of 100 from over 50 responses in my final 12 months, reflecting my strong communication, empathy and problem-solving skills• Designed and facilitated several innovative on-boarding programs for new team members to educate them on organisational culture, company values and core competencies

Scott Richardson Skills

Leadership Social Media Consulting Public Speaking Adobe Acrobat Retail Sales Microsoft Powerpoint Communication Team Leadership Strategic Planning Strategy Management Consulting Microsoft Office Program Management Time Management Customer Service Blue Prism Business Strategy Teamwork Project Management Research Problem Solving

Scott Richardson Education Details

Frequently Asked Questions about Scott Richardson

What company does Scott Richardson work for?

Scott Richardson works for Deloitte Digital

What is Scott Richardson's role at the current company?

Scott Richardson's current role is Manager, Customer Strategy at Deloitte Digital.

What is Scott Richardson's email address?

Scott Richardson's email address is sc****@****.com.au

What schools did Scott Richardson attend?

Scott Richardson attended Unsw.

What skills is Scott Richardson known for?

Scott Richardson has skills like Leadership, Social Media, Consulting, Public Speaking, Adobe Acrobat, Retail, Sales, Microsoft Powerpoint, Communication, Team Leadership, Strategic Planning, Strategy.

Who are Scott Richardson's colleagues?

Scott Richardson's colleagues are Laura Casado Luna, Lisa Eldredge, Venkatesh Prasad, Alex Campbell, Ronaldo Pilinci, Samantha Choy, Bartek Bobczyński.

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