Scott Ries Email & Phone Number

Sussex, Wisconsin, United States

▪ Provide technical support for PCs, Windows, Software and Apps to senior and disabled clients ▪ Provide custom built PCs to seniors and disabled clients ▪ Provide Windows, Software and App training to seniors and disabled ▪ Provide and install PC peripherals for senior and disabled clients ▪ Research, provide and install various apps to help seniors and disabled clients accomplish tasks ▪ Created small apps and macros to help clients automate certain tasks ▪ Provided virus removal and system clean-up as needed or on a weekly/monthly basis ▪ Used various remote-control apps to troubleshoot and train clients on their PCs & apps

Remote

Provide TurboTax users with product support by telephone or chat. Update user records on Salesforce.

Milwaukee, Wisconsin, United States

▪ Provide technical support for PCs, Windows, Software and Apps to senior and disabled clients ▪ Provide custom built PCs to seniors and disabled clients ▪ Provide Windows, Software and App training to seniors and disabled ▪ Provide and install PC peripherals for senior and disabled clients ▪ Research, provide and install various apps to help seniors and disabled clients accomplish tasks ▪ Created small apps and macros to help clients automate certain tasks ▪ Provided virus removal and system clean-up as needed or on a weekly/monthly basis ▪ Used various remote-control apps to troubleshoot and train clients on their PCs & apps

Milwaukee, Wisconsin, United States

▪ Dealing Blackjack, 3 card poker, let it ride and casino war ▪ Customer Service

Racine, Wisconsin, United States

▪ Presenting, selling, and estimating clients and prospects security needs ▪ Train new salespeople ▪ Creating marketing campaigns including mass mailings and E-mail ▪ Reading blueprints and preparing bids for general contractors

▪ Presenting, selling, and estimating clients and prospects security needs ▪ Troubleshoot and repair network, server and desktop issues ▪ Train new salespeople ▪ Researched and implemented a system to change the service department from a strictly paper- based system to a complete computer based system using ESC. ▪ Designed and implemented an ACT! database in the sales department to alleviate double entry of prospects and customers.

Pewaukee, Wisconsin, United States

▪ Demonstrating and selling contact management software, consulting, training, and support to owners/presidents and/or sales managers ▪ Discussing and creating sales processes with management. ▪ Designing and implementing databases to meet clients’ wants and needs using ACT! and SalesLogix ▪ Designing and programming SalesLogix forms using VBA ▪ Training sales forces on how to use the tools of the contact management program to increase sales productivity ▪ Training sales forces on each step of the sales process that has been configured in the database ▪ Designing and implementing networks at small companies ▪ Helping sales managers implement sales reward systems, call lists, quotes, sales funnels, and reporting tools ▪ E-mail, fax and letter mass marketing ▪ Collecting and importing leads from the Internet, Harris InfoSource and sales conventions

Pewaukee, Wisconsin, United States

▪ Demonstrating contact management software ▪ Technical sales ▪ Discussing and creating sales processes with management. ▪ Designing and implementing databases to meet clients’ wants and needs ▪ Training sales forces on how to use the tools of the contact management program to increase sales productivity ▪ Training sales forces on each step of the sales process that has been configured in the database ▪ E-mail, fax and letter mass marketing ▪ Training new employees ▪ Responsible for all Web hosting servers and primary domain controller including active directory, back-up, vpns, user accounts ▪ Developed a way to create users and user databases in ACT! by using macros that could run after hours with only initial human interaction. On an average database, this cut the time of creating users and user databases from 8 hours down to about 30 minutes of actual human work time. ▪ Designed and implemented a way to keep track of their support contracts to eliminate guesswork and give a detailed report to the customer including support time left, when support was given, who did the support and what the support entailed. ▪ Implemented ACT! web hosting solutions for our customers who wanted an off-site database to increase recurring monthly revenue. ▪ Figured out a way using multiple Web-Ex accounts to create master and user databases remotely so the company could do business world-wide without traveling.

Brookfield, Wisconsin, United States

▪ Trained new PC support employees ▪ Troubleshot and solved PC, printer, server and network issues that Level I and II specialists could not solve ▪ Developed systems and databases to improve PC support productivity ▪ Achieved PC Support Specialist III title within the first year and a half of starting at the company. ▪ Helped the network administrator implement remote installation services and created an image for each department in the company to drastically reduce the time it takes to configure a new or replacement PC.