Business Partner to the CEO and Senior Leadership Team supporting sales, finance, operations and product development for over 200 office and field employees in the United States, Canada, China, India, Australia and throughout Europe. Develop and implement innovative and effective Human Resource strategies aligned to the organization’s growth and development objectives.

Engaged as business partner to five corporate executives and teams of managers from customer-facing teams and operations, including distribution and repacking centers, hospital pharmacy services subsidiary, retail pharmacies, automation, operations, clinical services, and national accounts. Oversaw two direct reports to provide strategic and generalist HR support for management teams and 1,300 employees, including project management of department-specific human resource initiatives. Managed staffing design and forecasting, succession planning, employee relations issues, management coaching, and job standardization; delivered training programs to drive management effectiveness. Directed workforce planning initiative to increase revenue dollars of division and streamline workflow as Human Resources Business Partner to Senior Vice President of Clinical Services. Structured organization to accomplish workload. Standardized each role to include job descriptions, job mapping, headcount, and productivity metrics.  Collaborated with senior management, in capacity of Human Resources Business Partner to Vice President of Customer Retention, on workforce planning initiative to increase customer retention rate by five percent.  Developed best organization structure to accomplish workload and standardized each role to include job descriptions, job mapping, headcount, and productivity metrics. Executed successful acquisition of multi-million dollar, multistate, multisite operation as Human Resources Business Partner to Vice President of Operations.

Led division human resources operations team, set strategy, and served as HR generalist, addressing all areas of human resources in $1M division with 3,000 employees in ten states and 35 locations. Oversaw ten direct reports and standardized function of 24 field HR team members charged with providing services throughout division to maximize impact on operations’ performance targets. Provided leadership for all divisional human resource initiatives and partnered with division management to assist in achievement of business targets and objectives through more effective use of staff and employment strategies.  Changed culture of human resources division from one of individualized protocols to one of top-down standardized approach for policies and procedures and delivery of all HR generalist functions.  Guided human resource managers and executives through complex employee relations issues, with successful outcomes.  Acted as HR project manager for multi-million dollar acquisition with 17 locations in five states.  Directed HR activities in five additional acquisitions and consolidations.

Served as strategic human resources business partner and generalist to two Regional Vice Presidents and 25 General Managers in eastern and central U.S. across seven states and 30 locations with 2,800 employees. Managed consolidations and acquisitions within regions. Developed supervisory teams through one-on-one coaching and classroom instruction. Organized employee relations activities. Served as HR interface between locations and corporate. Partnered with Regional Vice Presidents on development of managers.  Supervised and developed field human resources team on new initiatives and site-specific issues.  Coached managers on performance management, complex employee relations issues, payroll utilization and control strategies, and workforce planning.  Cultivated management teams into skilled people managers through training programs on performance management, effective communication, daily coaching, and employment regulations.  Investigated and resolved employee relations issues.

Oversaw staff of eight payroll specialists, servicing over 12,000 employees. Implemented new human resource information system, Enterprise Version 4 (ADP). Facilitated training staff and field users on new HRIS functionality. Managed execution of employee severance program and executive compensation.

Collaborated strategically with operations and HR management in 35 business units located throughout eight states, with more than 3000 employees to analyze HR metrics and provide solutions to capitalize on strengths. Developed payroll operating budgets. Engaged in time and productivity management of employees, conflict resolution, performance management, operation restructures, and employee displacement.

Provided full service HR Generalist support to 250 Sales and Claims operation employees in Kentucky and Southern Ohio to include Sales Managers, Sales Agents, Claims Mangers and employees, and administrative support teams. Responsibilities included Performance Management, Merit Administration, Employee Relations and Staff Training/Development.