Project Manager responsible for accurate report definition, delivery, and maintenance on multiple projects.

• Managed multiple high-profile projects simultaneously with aggressive delivery dates. • Responsible for managing the delegation and completion of assignments of on-site programmers, off-shore programmers, and QA Department• Led Development presentations at multiple conferences. • Responsible for hiring Client/Server and Web Application Developers.

• Elicited Business Requirements for Desktop and Web Applications from internal and external users, including high profile clients in North America and Europe.• Wrote User Specs for new feature requests for Line of Business software including POS, Purchase Orders, Accounting, Scheduling, Membership, Inventory Systems.• Designed user interface forms and defined process flow for Desktop and Web applications.• Designed Test Plans, Test Cases and unit testing plans to be utilized by Developers and QA to ensure user requirements were met.• Worked with Programmers and QA throughout the Development Lifecycle to ensure a positive user experience was achieved. • Analyzed existing methodologies to determine scope and implementation of new and existing features.• Worked closely with Leadership, Sales, Programmers, Support personnel and clients to elicit feedback on priority, feasibility, risk and design of new feature and enhancement requests.• Prepared Business Requirement Documents for API, Desktop, and Web Applications.• Led Spec review sessions with internal and external stakeholders.• Created and maintained Business Requirements Documents

• Senior Support Technician of IBS proprietary software for over 1,000 golf courses.• Served as Team Lead. Duties included creating schedules and monitoring call volume to assure efficient call handling.• Provided onsite training for our customers on all facets of the software as well as hardware configuration and installation.