Scott Rohrer Email and Phone Number
Scott Rohrer work email
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Scott Rohrer personal email
Vice President, Director of Client Services, Operations General Manager, Solution Architect, Program Director, Project Manager, Sales LeaderSpecialties: Customer Experience, Consulting, Contact Center, Technology, Work At Home Model, Operations/General Management, Profit & Loss/ROI, Sales/Business Development, Process Management, Project Management, Program Management, Vendor Relations/Outsourcing, Financial/Budget Management, Business Process Re-engineering
Hexaware Technologies
View- Website:
- hexaware.com
- Employees:
- 15868
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Global Cx SolutionsHexaware Technologies May 2024 - PresentUnited StatesTechnology & Contact Center CX Solutions
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Global Business HeadTech Mahindra Business Process Services Feb 2019 - May 20236400 S Fiddlers Green Cir. Plaza Tower 1 Suite 450 Greenwood Village, Co 80111Responsible for sales and operations aspects for 3000 global seats and over $60M contact center business. -
Vice PresidentTranscom Mar 2018 - Mar 2019Stockholm, SwedenVP for 1,000 seat plus Contact Center Operations and Client Services. -
Associate Partner / Client SolutionsConcentrix Apr 2015 - Nov 2017Freemont, Ca, United StatesIBM's Customer Care business was acquired by Concentrix. Global Operations & Client Relationship Owner. Including Subject Matter Expert for CX Global Contact Center model development and scale. Deal team leader for new deals including pricing and solutions. -
Associate Partner, Contact Center OperationsIbm Global Process Services Mar 2012 - Mar 2015Boulder, Co United StatesBuild out, deployment and operational delivery of IBM contact center solutions and technologies including consulting for several Fortune 500 companies across all industry vertical and CX channels. -
Cx / Contact Center Model ConsultingWork At Home Contact Center Model Consulting Sep 2011 - Mar 2012North America (Us & Canada)Experienced and successful BPO Executive, ten years in the CX space / Contact Center arena, managing over 4,000 agents servicing over 30 clients; many fortune 500. Tenured in Home Agent Model areas including the build-out of home agent platforms, migration of brick-and-mortar contact centers to lower cost and more effective home agent programs and deployment of the home agent model into companies, BPO's and consulting firms.
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Business HeadStartek Dec 2009 - Aug 2011Denver, Co United StatesResponsible for the deployment, launch and management of StarTek@Home, a home-shoring solution that provides an alternative to traditional bricks-and-mortar contact center s, both US domestic and off-shore. Was accountable for all of StarTek's home-agent operations, employees, clients and profit & loss. -
Director Of Contact Center OperationsXerox Jan 2009 - Dec 2009United StatesSubject Matter Expert / consultant for global call center solutions. Design and implementation of global programs. -
Director, Global EbusinessKeycorp Jul 2005 - Dec 2008Cleveland, Oh United StatesScott manages many high profile business and technology projects for Key National Finance, a division of KeyCorp and is responsible for business process re-engineering, software implementations and ensuring change across the organization. -
Vice PresidentAlpine Access Apr 2004 - Apr 2005Denver, Co United StatesResponsible for lead generation, achieving sales targets, marketing, public relations, forecasting company revenue, developing company brand and executing major account sales strategies. Managed small group of inside sales and marketing team members who were responsible for business research, lead generation and proposal work. Reported to CEO. -
Director, Client ServicesAlpine Access May 2001 - Apr 2004Golden, Co United StatesFirst employee of Alpine Access, Inc.; fastest growing domestic home-based contact center company. Managed and built to scale all operational processes including on-boarding of agents, distanced learning, remote workforce management and client services. Full P&L accountability for client company book of business; responsible for large front-line employee organization and a team of Account Managers. Scoped and launched new client programs, managed existing client relationships, grew existing program revenue, and achieved targeted financial and quality Key Performance Indicators.
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Program DirectorAlpine Access Nov 1999 - May 2001Golden, Co United StatesResponsible for major company building of operation processes and principles as well as all contact center activities including recruiting, distance learning (training; both self-paced and live-instructor led), project management, program implementation & launch, quality assurance and IT task management.
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Operations General ManagerSears & Roebuck May 1996 - Nov 1999Accountable for 100% of financial outcome of $35 million unit and for leadership and development of 200 Associates in the following areas: Asset Protection, Inventory Recovery, Shipping & Receiving, Return to Vendor, Sales Floor Replenishment, Store Maintenance, Facilities Support and Hub Office. Maintained extra-curricular role of College Recruiter, responsible for traveling to colleges and universities across the US in order to recruit and select individuals for companys National Executive Training Program.
Scott Rohrer Skills
Scott Rohrer Education Details
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General Business, Marketing, Management, Communications, Journalism
Frequently Asked Questions about Scott Rohrer
What company does Scott Rohrer work for?
Scott Rohrer works for Hexaware Technologies
What is Scott Rohrer's role at the current company?
Scott Rohrer's current role is Global CX Leader / Pre-Sales Solutions & Technology Innovation / AI & RPA / BPO Operations & Client Services / CX Consulting / Sales Growth / Transformation Through Dispersed Work at Home Business Models.
What is Scott Rohrer's email address?
Scott Rohrer's email address is sc****@****ast.net
What schools did Scott Rohrer attend?
Scott Rohrer attended Eastern Kentucky University.
What skills is Scott Rohrer known for?
Scott Rohrer has skills like Build Out Of Home Agent Contact Centers, Converting Bricks And Mortar Contact Centers To Home Based Operations, Expert In All Facets Of The Home Agent Contact Center Model, Contact Centers, Program Management, Business Analysis, Crm, Team Building, Leadership Development, Home, Project Management, Management.
Who are Scott Rohrer's colleagues?
Scott Rohrer's colleagues are Daniel Meyer, Rushikesh Joshi, Srinivasaraghavan Venkat, Saurabh Bannore, Sruthi S, Kuldeep Chandrawanshi, Succhitra S.
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Scott Rohrer
Broadcast Consultant, Tech Manager, Engineer, & Owner'S Rep. Let’S Work Together!Dayton, Oh2alphavideo.com, me.com -
Scott Rohrer
New York, Ny1battelle.org -
4yahoo.com, att.net, starcomww.com, carat.com4 +163175XXXXX
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