Please complete the CAPTCHA to continue
@credomobile.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Scott Rossner is listed as Workforce Management Analyst at Progyny, Inc., a company with 184 employees, based in Leland, North Carolina, United States. AeroLeads shows a work email signal at credomobile.com and a matched LinkedIn profile for Scott Rossner.
Scott Rossner previously worked as Workforce Planning Manager at Brightside Health and Associate Workforce Manager at Credo Mobile. Scott Rossner studied at The Art Institutes.
This section adds company-level context without repeating Scott Rossner's masked contact details.
AeroLeads found 1 current-domain work email signal for Scott Rossner. Compare company email patterns before reaching out.
I am well experienced in Workforce Management and Capacity Planning in the Customer Service / Contact Center environment, with my experience primarily in Global, Subscriber Based Operations.I am also well experienced in Developing and Maintaining Strategic Partnerships.An Analytical, Performance Driven, Problem Solver, looking forward to new challenges.
Listed skills include Excel, Microsoft Excel, Event Planning, Microsoft Office, and 18 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Assumed a crucial role in WFM application upgrade within the first 90 days of hireAdministrator of WFM Platform, providing Capacity Planning, Forecasting & Staffing Requirements, and Performance Reporting for Member Services
Remote
Start Up environment, initial launch of WFM concepts and practicesManaged and Performed Real Time Analysis, Capacity Planning, Forecasting & Scheduling, Performance Reporting, Ad Hoc data requestsAligned Hours of Operation to best support clientsAdjusted agent schedules to best optimize staff
Remote
Start Up environment, initial launch of WFM concepts and practicesRemotely managed offshore Real Time AnalystsPerformed Capacity Planning, Forecasting & Scheduling, Intraday / Weekly / Monthly Staffing and Performance Metric Reporting, Ad Hoc data requestsLead Weekly Staffing Performance Review calls with BPO, as primary client POC
Remote
BPO environmentPerformed Real Time Management, Capacity Planning, Forecasting & Scheduling, Intraday / Weekly / Monthly Staffing and Performance Reporting, Ad Hoc data requests
Tampa, Florida
Management of Membership Consultants on Cardmember Retention ProgramPerformed Weekly / Monthly Performance Reviews with staff
New York, NY
Forecasting of Call Volume and Staffing RequirementsBuilding and Maintaining Partnerships with all Key Stakeholders and Call Center Partners / VendorsAdministrator of Workforce PlatformLead weekly Staffing and Performance review calls with all BPOs, and participated in Monthly, Quarterly and Yearly reviews with our Executive TeamActed as primary client POC.
New York, NY
Tracking and escalation to effectively resolve all Command Center issues for SiriusXM Listener Care. Daily/Weekly/Monthly delivery of Performance ScorecardsIntraday ReportingTier 1 Help Desk SupportAdministrator of ID process for all Call Center Applications
New York, NY
Remote and recorded Call MonitoringWeekly Calibrations and Reviews with Call Center Partners (BPOs)Administrator of Call Center Knowledge Base
Davie, FL
Operational LeadershipTraining and Assisting employees to continuously achieve and maintain company goals and customer service standards. Resolving issues, Payroll, Performance Appraisals, Interviewing candidates for hire, reviewing performance statistics and administering appropriate coaching and feedback.
Ft. Lauderdale, FL
Operational leadership of Customer Service Representatives in a customer service / call center environment. Responsibilities: Overseeing, training and assisting employees to continuously achieve and maintain company goals and customer service standards. Resolving issues, employee payroll, monthly and yearly performance appraisals, interviewing and hiring.
Ft. Lauderdale, FL
Operational LeadershipTraining and Assisting employees to continuously achieve and maintain company goals and customer service standards. Resolving issues, Payroll, Performance Appraisals, Interviewing candidates for hire, reviewing performance statistics and administering appropriate coaching and feedback.
Ft. Lauderdale, FL
Forecasting, Scheduling, and Planning for IB/OB Call Center OperationsReal Time MonitoringPerformance ReportingTier 1 Help Desk Support
Other employees you can reach at progyny.com. View company contacts for 184 employees →
Megan Pogoda
Colleague at Progyny, Inc.
Minneapolis, Minnesota, United States, United States
View →
SP
Sheleta Pugh
Colleague at Progyny, Inc.
Arlington, Virginia, United States, United States
View →
JB
Josephine Baesa
Colleague at Progyny, Inc.
San Francisco, California, United States, United States
View →
MA
Manav Arora
Colleague at Progyny, Inc.
United States, United States
View →
JO
John O.
Colleague at Progyny, Inc.
New York, New York, United States, United States
View →
CS
Cheryl Scott
Colleague at Progyny, Inc.
Seattle, Washington, United States, United States
View →
CS
Charleen Sutton
Colleague at Progyny, Inc.
New York, New York, United States, United States
View →
TC
Theodoros Christodoulou
Colleague at Progyny, Inc.
Jersey City, New Jersey, United States, United States
View →
DK
Deanna Kerr
Colleague at Progyny, Inc.
Grand Island, New York, United States, United States
View →
AM
Ariel Mercedes
Colleague at Progyny, Inc.
New York, New York, United States, United States
View →
Quick answers generated from the profile data available on this page.
Scott Rossner works for Progyny, Inc..
Scott Rossner is listed as Workforce Management Analyst at Progyny, Inc..
AeroLeads has found 1 work email signal at @credomobile.com for Scott Rossner at Progyny, Inc..
Scott Rossner is based in Leland, North Carolina, United States while working with Progyny, Inc..
Scott Rossner has worked for Progyny, Inc., Brightside Health, Credo Mobile, Alorica, and Sirius Xm Radio Inc..
Scott Rossner's colleagues at Progyny, Inc. include Megan Pogoda, Sheleta Pugh, Josephine Baesa, Manav Arora, and John O..
You can use AeroLeads to view verified contact signals for Scott Rossner at Progyny, Inc., including work email, phone, and LinkedIn data when available.
Scott Rossner studied at The Art Institutes.
Scott Rossner is listed with skills including Excel, Microsoft Excel, Event Planning, Microsoft Office, Social Media Marketing, Social Media, Management, and Training.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts