Scott Rubenstein Email & Phone Number

Jacksonville, Florida Area

Determine, direct and drive standard business processes and tools for global service delivery of key Human Resource products. Includes: sales scope, pricing and prospect specific responses and presentations; as well as system and process audits for consistent business integration.Design solutions for multiple services delivery based on client requirements in direct support of sales, demonstrate the capabilities of our products and manage the pricing of the engagement. Ensure that all project deliverables are created on time, within budget, and participated in driving and governing customer adoption of best practice end-to-end solution architecture.• Contract extension and upsell of additional services to a large fortune 500 U.S. Bank.• Developed NGA Global benefits solution using Darwin System with Thomsons Online Benefits providing administration in 100+ countries. • Revised standard solution from on premise systems to cloud based solution related to multiple technologies including Workday, SuccessFactors and Oracle.

Virtual

Senior Client Relationship Manager, Operations Benefits Services -VirtualAccountable for the client management and delivery of Health & Welfare Benefit Administration. Single point of contact for multiple clients, focusing on managing clients, creation and presentation of project materials, day to day internal third party and vendor relationships.Owns the project management, development and conducts meetings with clients, consultants and internal product owners, for client project work, including consulting on best practices and legislative changes and developing solutions to serve the clients’ needs.Overall project manager for complex and large scope projects, including change orders and Annual Enrollment. Owns requirements definition, both internally and externally; develops risk mitigation plans and owns client action plans.Responsible for Continuous Improvement projects and overall operational delivery of multiple client teams. Sustaining over $5M in revenue and generating additional revenue from change orders.Owns client team development of domain and operational skills, including coaching peer groups and delivery of proactive feedback.

Dallas/Fort Worth Area

Planned, managed and executed the cutover activities for HRO implementation project of the GoodYear program; resulting in timely and under-budget delivery.• Ensured successful delivery by focusing effort on a consolidated cutover plan for 3 corporate entities: system build, communications, data requirements, and conversion. • Identified risk and executed mitigation plans for transition to rehearsals and live transition to operations.

Senior Principal/Director, Operations Benefits Service CenterResponsible for client relationship, vendor management and operations for a major HRO client for Health & Welfare Administration servicing 70,000+ participants with revenues in excess of $100,000,000 annually•Selected to be a key member of the global implementation team for the largest and most complex client in the HRO industry to oversee and insure timely delivery and development of services for operations. Charged with revitalizing the team’s effort to successfully meet the go live date based on the contract. •Partnering with clients, consultants, vendors and the global implementation group to confirm current and future benefits strategy and process improvement. Maintain ongoing client relationship for service review and status meetings. Manage Service Level Agreements.•Act as the primary liaison between operations, implementation, and system groups for the analysis, design, development and timely implementation of Health & Welfare plans, premium conversion plans and flexible spending account plans.•Supervise, train and provide problem–solving guidance and client service feedback to a staff of 50 Administrative Services Specialists.Senior Principal, Director of Health & Welfare Global Implementation•Identified the need and developed the solution to gather the necessary requirements for administration of complex Health and Welfare plans for global clients. Process created was incorporated by Convergys Standards Group. •Acted as the primary liaison and manager between clients and the global implementation, and system group for the analysis, design, development and timely implementation of H&W benefit plans.•Director, Product Management Benefits Responsible for the entire scope of services within the Health & Welfare/Benefits product line offering for Convergys as well as prioritization and development of business cases to support the offering of new products to clients.

Directly responsible for prioritization and development of business cases to support the offering of new products to clients. Products reviewed include: FSA Administration, Health Plan Comparison Tool, Carrier Exchange Services (HIPAA 834 Format), PCP Selection Tools, WEB inquiry tools, WebMD Health information, COBRA, FSA, and Pension Payroll.Practice Leader and Director, Health & Welfare Administration (1998-2001)Operations Director for all Health & Welfare Administration clients(25), servicing clients with 20k+ participants with revenues in excess of $20,000,000 annually and management of staff of 150+EE’s.

Benefits Administration Consultant/ManagerResponsible for the operation and management of the Benefit Administration Unit servicing clients with revenues in excess of $10M annually. Reported to National Director of Administrative Services