Area Operations ManagerMarch 2014 - December 2023Led the FIOS and Core Installation and Maintenance organization for Central Virginia and the District Staff Team. Headed the efforts of 150 employees to attain peak levels in customer satisfaction and service quality.• Oversaw the installation and maintenance of over 265,000 residential and business customers in the Central Virginia territory.• Headed efforts of 150 employees to attain peak levels in customer satisfaction and service quality.• Achieved better than objective results for customer satisfaction >95%, on-Time Arrivals >95%, and productivity.Network Operations Manager November 2010 - March 2014Led a team of 5 supervisors and 95 associates across Central Virigina. • Implemented the fiber network infrastructure in the area for the 4G/LTE wireless deployment on schedule.• Reduced customer circuit mean time to restore to target (<4 hours) for special services customers.• Eliminated 3 switches and hundreds of devices from the network to drive millions of dollars in savings.Manager Field OperationsSeptember 2007 - November 2010Led a team of 10 supervisors and 200 technicians responsible for all of aspects of Special Services field dispatch for Virginia.• Improved efficiency and reduced overtime to meet objectives.• Managed implementation of fiber-based solutions within the area to drive revenue and reduce cost.• Proactively migrated services to fiber-based solutions to improve margins.