Scott Saraceni Email & Phone Number

Knoxville, TN, US

• Based on my proven record of achievements in previous roles with Knox County, I was promoted into this leadership position to direct the county’s IT asset management program for all information technology hardware.
• Completed a large-scale project that upgraded all Knox Telecom employees to 5G cell phones, achieving substantial cost savings by partnering with Verizon Wireless for refunds on the 4G phones that were replaced.
• Spearheaded a major project during Covid that involved coordinating the aggressive transition of county employees to a remote work environment and ensuring availability of IT equipment to minimize work downtime.
• Overcame initial challenges and turned around issues with IT asset management inventory by evaluating and correcting problems from assets being incorrectly assigned to employees and locating/accounting for all inventory.
• Maximized information technology asset inventory control by leading, managing, training, mentoring, communicating expectations, and maintaining accountability for goal attainment with 4 IT Asset & Support Technicians.
• Developed and implemented biannual inventory workflow for all of Knox County IT Assets and improved results/accuracy of both physical and audit inventory, ensuring inventory was correctly accounted for following.

Knoxville, Tennessee, United States

• I transitioned into this IT asset support role to optimize inventory accuracy by performing inventory counts, monitoring use of all IT assets, and documenting results.
• Recognized for success in working collaboratively with department managers, investigating IT audit discrepancies, and implementing inventory management efforts that organized and accounted for all Knox County’s IT.
• Adapted quickly to the new role with minimal training and achieved an immediate impact on inventory results.
• Improved inventory tracking by implementing policies with department managers throughout the county that standardized how changes in employee status (new hires, promotions, terminations) were communicated to the IT.
• Entered asset data such as hardware serial numbers or identification tags into configuration management database and ensured information was up-to-date, accurate, and auditable.

I was hired to manage records for Knox County pertaining to taxation, education, adjudications, and real estate properties. Improved department efficiency by handling a large-scale project scanning all department documents, maps, and school records to improve and ensure easier access for all county employees.