Scott Shaheen Email & Phone Number

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana, United States

United States

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana

Laplace, La

Laplace, Louisiana

Baton Rouge, Louisiana

Recruited to provide short-term assistance with re-engineering the marketing, intake/admissions, and utilization review departments. Manage 2 marketers, 7 intake/admissions and 2 utilization review staff. Report to administrator and regional director, and serve as a liaison to corporate office. • Coach and mentor marketers to develop territories in 9 Louisiana parishes.• Implemented a sales reporting system to improve productivity, and a referral tracking tool to trace marketing activity and admissions captured.• Increased intake conversion rate 30% by switching from non-clinical to clinical staff to expedite referral captures. • Created a new process for admissions reviews, acceptances and processing.• Hired and trained new clinical staff and instituted training in prior-authorizations to ensure payments. • Set up web portals to easily verify eligibility on commercial patients, and complete on-line prior-authorizations.• Developed new assessment forms to ensure the collection of quality information for clinical purposes.• Developed a new tracking tool to follow authorizations on commercial and Medicaid patients and provide statistics on unfunded days and the reasons for reimbursement refusals. • Sped up provider reviews of referral packets and increased the conversion rate by establishing an electronic fax system for referral packets.

Gonzales, La

Promoted inpatient and outpatient facilities in Gonzales and Baton Rouge. Managed a personal territory of 6 parishes: Livingston, East and West Feliciana, St. Tammany, Tangipahoa and Iberville. Coached and managed area representatives for 10 parishes: Ascension, East and West Baton Rouge, Jefferson, Lafourche, Orleans, St. John, Terrebonne, St. James and Assumption.• Completed prior authorizations and reviews on patients with Medicaid, Medicare and commercial insurance.• Wrote process manual for intake department and oversaw all hiring, training and supervision of staff.• Revamped utilization review department and created process manual for employees.• Worked closely with management to improve efficiency and address any concerns regarding business management and facility operations.• Managed $250,000 marketing budget.• Increased average paying daily (APD) census 20%, from 21 to 25. • Grew total outpatient census 75%, from 75-130 over approximately 10 months.• Delivered $8 to $12 million in total yearly revenue (2011-16).• Developed 24/7 intake department which improved inpatient census. • Developed collateral marketing materials, set up and maintained social media campaigns, and worked with local news media on mental health awareness promotions.

Baton Rouge, Louisiana Area

Supervised 8 area reps covering North, Central and South Louisiana. Managed a personal territory of 8 parishes: West Baton Rouge, Ascension, Iberville, Tangipahoa, East and West Feliciana and St. Tammany.• Managed a $450,000 marketing budget and reported directly to the COO and owner.• Established contractual agreements with physicians for medical director services in all areas.• Developed marketing materials including educational flyers and brochures.• Implemented monthly marketing reports including activity forms, contacts, expenses and successes.

PHYSICIAN LIAISON (2006-07) | Kentwood Facility• Promoted a wide range of services for this inpatient mental health facility. • Built relationships with physicians, hospitals, nursing homes, group homes, LTAC facilities and outpatient programs in Mississippi and Louisiana.• Conducted assessments and evaluations of potential clients.ADMINISTRATOR (2006) | Kentwood Facility• Supervised $745,000 renovation to turn an old nursing home into a 16-bed inpatient facility. • Ensured building met DHH and CMS codes; completed DHH 855 for the start-up.• Managed and operated the facility; reported to CEO, COO and company partners.• Recruited psychiatric and medical practitioners who served as medical directors. • Conducted marketing analysis and developed strategic plan for 30-60-90 day blitz. • Established contractual agreements with vendors prior to all surveys.DIRECTOR OF CORPORATE BUSINESS DEVELOPMENT (2005-06) | Lake Charles Office• Served as project manager for a 49-bed unit in Broussard, LA.• Recruited and credentialed physicians for hospitals in Baton Rouge, Lafayette, and Lake Charles.• Assisted in surveys including DHH, CMS and Fire Marshall; gathered information for 855.• Completed market and needs analyses of potential hospital sites in Louisiana and Mississippi.• Developed marketing plan and 30-60-90 day marketing blitz for new hospital sites.

Baton Rouge, La

AREA DIRECTOR OF BEHAVIORAL HEALTH (2004-05) • Named the first area director for behavioral health services in company's history.• Increased census 33% in service area of Baton Rouge, Metairie and Slidell, LA and Biloxi, MS.• Drove $10 million-plus in revenue in a single year on the job. ADMINISTRATOR OF BUSINESS DEVELOPMENT (2003-04) • Increased revenue in one year period by 18%.• Supervised 5 patient care reps in Louisiana and Mississippi and managed marketing budgets.• Completed market analyses for potential expansion into Jackson and Hattiesburg, MS, and Monroe, Shreveport and Houma, LA.REGIONAL ADMINISTRATOR (2001-03) • Managed 50 staff and handled operations of outpatient facilities in Baton Rouge and Slidell, LA.• Attained 120% of goal in budgeted costs for both facilities.• Recruited and credential physicians and assisted in marketing and business development. • Served on JCAHO specialty team and policy and procedure committee to prepare for accreditation.