Oversee all aspects of operations in San Diego, and Orange counties to includeInstallation recruiting, training and retention 14 Bath installation crews8 Window installation crews1 Construction Manager4 Project Managers3 Stucco techs2 Painters1 Drywall technician1 Construction crew2 Service techs2 Warehouse staff1 Office Manager4 Office staffResponsible for monthly installation volume of windows, doors, modification projects, and bath remodeling projects in excess of 2 million dollars per month.Ensuring excellent customer experience and driving of positive customer reviews.Handling of any escalated customer experience issues that should arise.Implementing policies to ensure adherence to local, state, and federal codes.

Meet with clients to design heating, and cooling solutions based on needs, and options available to them.Develop relationships with clients to become a trusted adviser for the entire cycle of their project, future projects, and referrals.

Managed all aspects of the Sears Home Improvements business in Washington state to include a staff of over 60 personnel, and 48 contractors. Managed multiple home improvement product lines. HVAC, roofing, kitchen remodeling, cabinet refacing, flooring, counter-tops, windows, entry doors, siding, garage doors, and attic insulation.Directly supervised management of Sales, Marketing, Production, Services, Recruiting, and Administrative facets of the business.Grew revenue from $9,600,000 in 2014, to over $12,284,000 in 2015. At time of departure, was on pace for over $14,947,000 in revenue for 2016.

Responsible for mentoring, training, and retention of 36 sales reps assigned to the Sacramento district. During this time the Sacramento district sent more sales reps on the annual Masters trip than any other district in the company. I was selected for the Masters trip all 6 years while in this position. The annual Masters trip recognized the top 2% of sales reps, and managers within the 48 districts nationally. During this period my average ticket was over $15,000, average DPA over $3,800, average NCP % over 31%, and lowest Net Volume sales for the year over $1.2 million.

Consulted with clients, and designed solutions regarding a wide range of home improvement needs. I was proficient in roofing, entry door's, siding, window's, garage door's, and attic insulation. Maintained relationships with customers, and in 2008 was ranked #1 in the country for generation of referrals, and combo/add on business. in 2008 was promoted to the roofing response team due to my expertise, and knowledge of roofing systems. The roofing response team would be responsible for deploying to areas of the country that were impacted by severe weather.

Served on active duty in the USAF from 1990-2005Served in the USAF reserves from 2005-2010Jet Fighter Mechanic F-111 1990-1993Flight Engineer C-141 Cargo Aircraft 1993-1997Flight Engineer C-5 Galaxy 1997-2010Retired Honorably with over 5,000 flight hours, and 20 combat missions.