Scott Sikes Email & Phone Number

Boston, Ma, Us

Focus on changing the way Human Resources works with HR and externally with Santander employees. Teaming with Global HR on key initiatives and projects. Emphasis on new technologies to streamline workflows and processes.* Partnered with key HR leaders for Shared Services transformation. Includes building out service catalog for HR operations group, coordination with Spain technical resources on implementation and identifying future improvement opportunities.* Launched Single Development Agenda for HR projects. Included central project intake for all HR projects, scorecard for tracking estimated project hours, and dashboards for tracking key project metrics – goal to finish projects, not to start more projects.* Coordinated with HR teams on project budgeting and financial justification for annual project requests to Global.

Boston, Ma, Us

Coordinate with partners across the lines of business to move the bank forward. Provide oversight and support for special strategic technical projects within HR.• Built online health assessment process for 14,000+ employees through changing business and legal requirements and guidelines during pandemic. Included automation and co-authoring capabilities for rapid scalability and process standardization.• Demonstrate key information to management for overall business direction and decisioning around COVID-19 protocols across enterprise.* Built COVID Playbook with decisioning back to the beginning of COVID Pandemic. Includes actions and links to relevant documentation and communication for those actions.

Birmingham, Al, Us

Established COVID-19 response and return-to work strategies with key workstream partners. Founded operational improvements to improve efficiencies and reduce costs. • Achieved 100% employment satisfaction by end of 3 separate return-to-work deployments.• Developed online health assessment process for 10,000+ employees through multiple changing business and legal requirements and guidelines. • Delivered key metrics and recommendations to regulatory and executive management for overall business direction and decisioning around COVID-19 protocols.• Established efficiency improvement initiatives for security and IT operations that were able to save +$1 million as well as reduce head count by 7 employees. • Constructed Service Catalog with Technology groups for Business Execution and Operational functions. Included over 300 individual services with details around effort, risk and cost to the bank.

Birmingham, Al, Us

Oversaw local strategic oversight for Security while coordinating with Global Security division in Spain. • Implemented annual security maturity assessments utilizing NIST frameworks to improve security and risk strategies. Developed year-over-year plans to improve Risk scores.• Significantly reduced past due internal and external regulatory actions across the technology organization.• Considerably improved Key Performance Indicators centered around security practices and technologies.• Presented relevant information and proposals to executive management and board members for overall security posture and risk mitigations for the organization.• Organization included these functions: Application Security/Vulnerability Management, Information Security Governance, Data Protection/Privacy Governance, Business Continuity/Disaster Recovery, Physical Security and Entity Security Management.

Birmingham, Al, Us

Directed strategic oversight for IT while coordinating with Global IT division in Spain. • Migrated primary mainframe located in US to Mexico data center in less than 8-hour period.• Established more stable and robust failover mechanism for network connectivity to primary mainframe in Mexico. • Executed successful plan for consolidation of 60+ Oracle environments to single Exadata appliance.• Organization included open systems, network program services, ATM operations, mainframe support, helpdesk and field support services, asset management, patch management, business continuity and disaster recovery, change and capacity management, and enterprise monitoring.

Birmingham, Al, Us

Managed multiple departments for architecting, implementing and maintaining enterprise open systems.• Transferred email for entire enterprise from Microsoft Exchange to Gmail platform in less than 4 months.• Reduced physical machine usage for branch Citrix environment by 67% utilizing virtual machine technology.• Organization included Windows and UNIX server operations, Exchange and Gmail messaging, Citrix and VMWare virtual desktops, ATM maintenance and support, Customer Facing channel infrastructure, Storage Appliances, SQL-Oracle-MySQL database management, and SCCM Application Delivery.

Birmingham, Al, Us

Guided department supporting production SQL and Oracle database infrastructure.• Created workload management program to prioritize user requests and reduce engineer fatigue. Improved user satisfaction with responsiveness and status updates.• Launched obsolescence program to migrate all older databases to supported platforms.•. Received company level Pinnacle Award for outstanding service in Support Area.

Birmingham, Al, Us

Led department to manage 400+ applications deployed to 13,000 employees and 1100 ATMs.• Fulfilled 5 different bank conversions in 2+ years that caused the bank to nearly double in growth.• Moved from Novell Zenworks to Microsoft SCCM to update applications for desktops/server platforms.• Migrated from Novell Groupwise to Microsoft Exchange for email platform.• Developed and implemented Windows-based image for 800+ ATMs.•. Received CIO Award for Service Excellence