Associate Director Employee Solutions
Responsible for the account management of all UHC self-funded (key and national accounts) clients regarding the most recent Out of Network Program (OON) Naviguard. Continued focus on reducing client spend and educating sales, account management, brokers and direct interaction with clients to increase affordability via interactive training sessions. Responsible for a book of business of approximately 6 million members.Regularly advise and help refine marketing materials as the Naviguard product evolves.Recognized as a SME in provider reimbursement.Lead weekly account management calls when needed to review and discuss client accounts experiencing difficulty with installation issues, claim adjustments, or in need of a custom solution to satisfy the client and support retention.Meet with Regional Vice Presidents to address any client concerns and report out on adoption progress on a bi-weekly basis, developing strategies to increase adoption of the Naviguard product. Maintain a sales and account management Sharepointsite, answering questions regarding the Naviguard product and directing operational requests to the appropriate resource when needed.