Scott Simon Email and Phone Number
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Scott is a results-driven, customer-focused, articulate and analytical Principal Technical Consultant Lead, who can deliver high quality results for innovative ServiceNow technical solutions utilizing deep expertise in Platform, IT Enterprise (ITSM, ITOM, ITBM, ITAM), Employee Workflows (HR, Legal), Customer Workflows (CSM), and Agile/Test/Release/SDLC (PPM). Adept in developing productive partnerships with management, customers and all levels of business. Exceptional skills in leading projects from gathering requirements through realizing technical solutions across diverse audiences and global platforms. Trusted advisor to ServiceNow customers, enabling them to realize value faster, reduce costs and minimize risks.Competencies: Change & CAB Workbench, Walk-up Experience, Agile, Test, & Release Management, Major Incident Management, Agent Workspace, Integrations & Flow Designer, On-Call Scheduling, Virtual Agent, Performance Analytics & Dashboards• Project Lead for long-term and complex releases by managing global, near-shore, and off-shore teams serving multiple Fortune 500 companies in insurance, hospitality, pharmaceutical, and manufacturing industries.• Achieved multiple "WOW" quarterly awards for delivering technical excellence. Promote to Consultant Lead for Region and National teams. Continue to exceed Customer Satisfaction ratings and quarterly performances goals. • Team Lead for ITSM Americas to provide technical support, training, and sharing knowledge skills.• Technical Guru for K20 (Knowledge) CreatorCon Hackathon.• Certifications: PMP, ServiceNow Quebec CSA, CAD, CIS-ITSM, ITSM Suite Professional (April 2021). • Micro Certifications: Virtual Agent, Service Portal, Performance Analytics, Predictive Intelligence (2020).• 2019 Quarterly National Mr. Miyagi Award for expert mentoring ServiceNow to our client and internal teams.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Principal Platform ArchitectServicenow Sep 2014 - PresentSanta Clara, Ca, Us• Invent ground-breaking SMART Solution to revolutionize migrations integrating Agile, Release, and Test functionality.• Spearhead initiatives delivering development processes to manage broad development teams.• Lead all technical aspects of project and platform delivery from inception through Go-Live with sales support, lecture workshops, grooming requirements, implementing solutions for UI, process workflows, reporting, and integrations.• Prepare all client facing and internal deliverables that are technology related. Drive continuous improvements of our Now Create implementation methodology and service packs to deliver excellent client experiences.• Streamline Incident/Task On-Call Scheduling workflows using Notify/Twilio/Zoom integrations.• Provide Change and Service Catalog dynamic approval and task solutions using workflow automation.• Support major health clients with configuring and customizing their HR and CSM applications.• Develop multi-departmental towers from foundational manufacturing structure using Scoped Application.
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Manager ConsultantSogeti Nov 2010 - Sep 2014Paris, Paris - Issy-Les-Moulineaux, FrAs 2014 Microsoft Practice Lead, championed and shared new technologies, training, proposals, and infrastructure. 2012 Consultant of the Year, Dayton Unit. Migrated multiple data sources into SQL Server and managed .Net MVC web application to provide information for a shop floor clothing production project. Generated ITSM functionality (Asset, Service Catalog, CMDB, Change, Discovery, Knowledge, Request, Incident, Problem, Workflow, Self-Service, Form, Business Rule, Client Script, Glide, JavaScript, Jobs, Configuration, SNIP, Reporting, System, User Administration) using ServiceNow. Developed bi-directional data integration with SQL Server and ServiceNow using SOAP and REST Services from C# custom code via SSIS, Java, and JavaScript. Created data schema, forms, workflows, jobs, and reports for ServiceNow functionality.Managed security and infrastructure projects for C#.Net global Capacity Planning Applications.Provided development infrastructure (TFS, Scrum, MS Project, Test Manager) for C#.Net, SQL Server database, analysis, integration, and reporting services.Executed C#.Net and SQL Server infrastructure solutions across multiple applications and departments. Developed C#.Net console integration tools to capture multiple data sources into data warehouse. using Ngen, Nhibernate, ADO.Net, web services and SQL Server.Developed data warehouse structure for integrated data, capturing dimensions and facts for recruiting, training, processing, assignment, and travel information.Created SSIS packages to import integrated data into staging and data warehouse databases.Created SharePoint integrated SSRS reports for MEP personnel recruitment and on-board processing. -
Technical ConsultantWells Fargo Insurance Dec 2009 - Nov 2010Managed .Net applications and Reporting Services for Nexsure Insurance and Accounting Agency Management Systems. Enhanced and improved execution of Accounting Reports using SQL Server and Reporting Services. Managed Accounting functionality projects for the entire corporation. Achieved agile project and task management by utilizing Jira.
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Net Developer / ManagerX-Dmensional Technologies Oct 2002 - Dec 2009Reported to Chief Technology Officer with responsibility and interaction ranging interdepartmentally across the entire organization. Played key role in maintenance and enhancement of all Nexsure Accounting transactional systems and reports. Demonstrated exceptional intelligence, outstanding communication skills and a high level attention to detail. Required a very "hands on" approach to leading and contributing to the Accounting and Reports effort. Provided leadership and guidance to four members on the Reports Team. Defined each team member's responsibility in designing, developing and debugging new and existing Nexsure Accounting functionality and reports. Set the procedures for all code maintenance and documentation as it relates to Nexsure Accounting and reports. Define, develop and implement new Accounting and reporting architectures and processing methods such as Crystal Enterprise AdHoc reporting, Offloaded Report Processing, Data Warehouse, and Reporting Services.Provided technical development leadership in C#/VB.Net, Stored Procedures, TSQL, and ASP/ASPx, XML, HTML, SSRS (Reporting Services) and Crystal reports to the Accounting and Reports team.Designed and developed several key accounting and reporting interfaces: accounting setup, accounting transactions (disbursements, receipts, reconciliation, and invoices), client and policy information, financial statements, and batch printing for all customers.Designed dynamic reporting tool to automatically load new report menus / categories, additional parameters, interact with multi-selection list, and submit reports to MSMQ which off-loads report generation using our web services. Designed Transactional Data Warehouse based on Ralph Kimball methods and tools.
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Technical ConsultantSs Computer Solutions Sep 2001 - Oct 2002With WirelessWerx, designed and developed a real-time Automated Vehicle Location (AVL) web site to generate maps and reports for monitoring vehicle positions and routingWith Dr. Rhonda Henry, designed and developed an e-commerce site for purchasing Health Products. Prepared online Health Test that automatically generated health recommendations based on users' responses. Provided credit card verification via PayPal, customized shopping cart, check out, processed orders and invoices. With LifeCare, designed and developed Health Care Management System to track health and disease management. The Health Manager offers data collection, integration, interpretation, and report capabilities - giving physicians, corporate nurses, wellness coordinators and other healthcare professional's easy access to valuable health management information for more effective patient management. With Modulant, managed an XML Registry/Repository $1 million project to integrate XML schemas and data among the Department of Defense (DOD) branches (Army, Navy, Air Force, and Marines), and created web-enabled tools to share enterprise information. Tools used: ASP, Java, Visual Basic, SQL Server, Visio, XML, and MS Project. AltaVista.com
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Data Warehousing ManagerAltavista Jan 1999 - Sep 2001Participated in the development of a 20-terabyte consolidated Web Traffic data warehouse to effectively track users' activities and prepared corporate reports for internal and external users. Provide corporate and e-commerce reporting (Traffic, Page Views, Search, Users, Referrals, and Partners) to enable our managers and executives to make effective business decisions. Products Created: Corporate Reporting Sites, Data Warehouse Control Programs, E/R Design Diagrams, Data Cubes, Data Mining, and Data MartsManaged an eight person engineering team for supporting the corporate content and reporting site. Manage IT daily operations for delivering content and reporting. Worked in partnership with Marketing, Sales, and Content Departments to develop products that successfully blends great customer experiences (functionality and content) with revenue opportunities through sponsorship, direct marketing, and efficient use of user database information.
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Engineering ManagerVlsystems Dec 1996 - Jan 1999Irvine, Ca, UsManaged a three-person team to propose, plan, design, code, and implement mission-critical Scheduling System within Warner Bros. using 3-tier architecture, Erwin, Visual Modeler, Visual Basic, SQL Server, MS Project. Provided SQL Server DBA activities: configure, optimize, monitor, schedule, backups, and maintenance plans.Develop automated Loan Processing Application using Visual Basic, SQL Server, and Crystal Reports. -
Technical Staff ManagerAnalysts Intl Corp Jun 1996 - Dec 1996Managed over forty-five technical consultants in the Southern California area. Solid relationships were developed with existing clients. Resolved client-consultant issues. Delivered client-server solutions using client/server, database, and web tools as business solutions to several companies: Peregrine, Toshiba, Kal Kan Foods, Hughes, and IBM.Directed a four-person team to develop a corporate order processing for the National Tracking Division of United Title using Visual Basic, Access, SQL Server, and HTML.
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Services ManagerAonix (Formerly Thomson Software Services) Mar 1995 - Jun 1996Issy-Les-Moulineaux, FrManaged marketing and client/server services for Thomson's Southern California clients.With PIA Merchandising, developed and maintained an application to track in-store merchandising and sales services for retail stores using Visual Basic, Access, SQL Server, and Crystal Reports. Designed an internal project tracking system that captures project information such as estimates vs. actual, software methodologies, phases and tasks, metrics, requirements, problem logs, clients, and resources using Visual Basic, Access, and Crystal Reports. -
Systems EngineerElectronic Data Systems Jun 1989 - Mar 1995Houston, Texas, UsDeveloped an engineering foundation by completing two-year SED training program. Completed full life-cycle projects for auto insurance and workers compensation companies. Utilized Visual Basic, Access, IEF Case Tools and relational databases to develop an insurance collections system, a two-year project, for the largest U.S. worker's compensation company (Fremont-Pacific). As Project Leader, responsible for the project management of a five-person team who developed the Corporate Disbursing Cash System. Used the EDS rapid application development methodology, created processes, screens, and reports using IEF Case Tools, UNIX, and Sybase. Managed insurance databases using Visual Basic applications to view, edit, search, sort, and filter.As EDS Project Leader, responsible for managing and scheduling tasks for three computer engineers to successfully complete large COBOL II workers compensation application. Led ten-person conversion team to develop workers compensation test region. Provided job scheduling for over 200 JCL jobs, on-call support, and tested over 500 COBOL II and Assembler programs. As EDS Systems Engineer, learned all departments within Motors Insurance Corp (MIC), an auto insurance company, then developed and maintained applications for four offices using COBOL II, PL/1, Dbase III+, and Lotus. -
Programmer/AnalystFlorida Power & Light (Fpl) Jun 1986 - Jun 1989As FPL Quality Project Leader, organized team to analyze, design, and implement System Life Cycle project activities in the rates and current diversion departments for internationally recognized Quality Improvement Program.Achieved highest Japanese quality honor, International Deming Prize, for organizing and implementing quality software systems for Florida Power & Light (FPL). FPL was the first company outside Japan to attain this quality honor.
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Business ConsultantFlorida Small Business Development Network 1985 - 1985Invented and developed CACTUS, a copyright registered government program, written in DOS Basic, furnished census data reporting for the state of Florida. Presented tool at SBA conferences, advertised in the Miami Herald (1985).
Scott Simon Skills
Scott Simon Education Details
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Florida International UniversityM.I.S. -
Florida International UniversityM.I.S.
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Miami Dade CollegeM.I.S.
Frequently Asked Questions about Scott Simon
What company does Scott Simon work for?
Scott Simon works for Servicenow
What is Scott Simon's role at the current company?
Scott Simon's current role is Certified Technical Architect | Principal Platform Architect at ServiceNow.
What is Scott Simon's email address?
Scott Simon's email address is sc****@****ail.com
What is Scott Simon's direct phone number?
Scott Simon's direct phone number is +140850*****
What schools did Scott Simon attend?
Scott Simon attended Florida International University, Florida International University, Miami Dade College.
What are some of Scott Simon's interests?
Scott Simon has interest in Net And Vb, Sql Server, Sdlc Project Life Cycle, Pmp, Sharepoint, Itsm, Net Developer, Agile Development, Servicenow, Report Services (Ssrs).
What skills is Scott Simon known for?
Scott Simon has skills like Sdlc, Agile Methodologies, Microsoft Sql Server, Sharepoint, Business Intelligence, Xml, .net, T Sql, Requirements Analysis, C#, Ssrs, Testing.
Who are Scott Simon's colleagues?
Scott Simon's colleagues are Antesh Bharadwaj, Stephan Pfell, Caleb Cordes, Hazar Ashouri, Srishti Gupta, Tina Duh-Marilag, Stephanie Norton.
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