AeroLeads people directory · profile
Scott Singleton Email & Phone Number
Director @ Endeavor Health | Patient Access Contact Center, Communication Centers and Operations Support
at
Endeavor Health
3 work emails found
@northshore.org
13 phones found area 815, 847, 217, 773, and 224
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director @ Endeavor Health | Patient Access Contact Center, Communication Centers and Operations Support
Location
Greater Chicago Area, United States, United States
Company size
Who is Scott Singleton? Overview
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Quick answer
Scott Singleton is listed as Director @ Endeavor Health | Patient Access Contact Center, Communication Centers and Operations Support at Endeavor Health, a company with 15454 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at northshore.org, phone signal with area code 815, 847, 217, 773, 224, and a matched LinkedIn profile for Scott Singleton.
Scott Singleton previously worked as Director, Patient Access Contact Center - Communication Centers and Operations Support at Endeavor Health and Director of Operations Support, Patient Access Center at Endeavor Health. Scott Singleton holds Bachelor Of Science, Telecommunications Management from Devry University.
Company email context
Email format at Endeavor Health
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{first}.{last}@northshore.org
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AeroLeads found 3 current-domain work email signals for Scott Singleton. Compare company email patterns before reaching out.
Profile bio
About Scott Singleton
As the Director of Operations Support, Patient Access Center at Endeavor Health, I provide strategic leadership and direction for a team of over 260 agents and clinical staff, overseeing workforce management, staff training, quality assurance, business analytics, and knowledge management. With more than 20 years of experience in call center operations, I have a proven track record of expanding operations while improving efficiency, enhancing quality, and reducing costs in organizations ranging from 200 to 1,500 representatives.I am a polished and professional communicator, a strategic thinker, and an exceptional staff manager. I am skilled in leading large teams in fast-paced environments, as well as in leveraging technology and operations to adapt to the company's changing needs. I am committed to achieving client satisfaction without sacrificing business objectives or financial targets. I hold a Certified Workforce Planning Professional (CWPP) and an ITIL Foundations certification, and I have specialties in project management, implementing enterprise-level workforce management solutions, and business analytics.
Listed skills include Call Centers, Leadership, Workforce Management, Management, and 35 others.
Current workplace
Scott Singleton's current company
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Endeavor Health
6 roles
Scott Singleton work experience
A career timeline built from the work history available for this profile.
Director, Patient Access Contact Center - Communication Centers And Operations Support
CurrentI am responsible for leading and overseeing all aspects of our contact center operations. I ensure that our contact center meets both customer expectations and organizational goals across our system.My role involves directing the operations of multiple communications centers, ensuring 24/7 service delivery, and managing forecasting, reporting, and staff.
Jun 2024 - Present
Director Of Operations Support, Patient Access Center
Provide strategic leadership and direction for the Operations Support team, overseeing workforce management, staff training, quality assurance, business analytics, and project management for patient access with a population of 260+ agents and clinical staff.Manage all projects related to or impacting the contact centerEnsure the effective integration of.
Oct 2014 - Aug 2024
Senior Manager Workforce Management
Directed a staff of eight professionals to perform the workforce management function for two call center sites with a population of 200 agents, including a work-at-home contingent.Led strategy for the global telephony system, including IVR design, skills-based routing, and call recording.Collaborated with VP, Customer Service, and other members of the.
Feb 2014 - Oct 2014
Manager, Workforce Management
Oversaw the operations of the Workforce Management department, and implement short-range and long-range strategies that ensure optimal service levels and occupancy rates for a complex, high-volume multi-site contact center organization with a total population of 1,500.Engaged regularly with Senior Leadership to continually improve the performance of the.
Jun 2007 - Jan 2014
Global Operations Manager, Global Service Desk (Gsd)
Key member of the management team that facilitated the successful in-sourcing of the JPMC/IBM Help Desk in 2005, resulting in an increased user base, from 70,000 to more than 140,000, and an increased agent population, from 138 to more than 600 in seven locations and three regions globally.Brought significant savings to the organization by continually.
Sep 2004 - Jun 2007
1 education record
Scott Singleton education
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Devry University
FAQ
Frequently asked questions about Scott Singleton
Quick answers generated from the profile data available on this page.
What company does Scott Singleton work for?
Scott Singleton works for Endeavor Health.
What is Scott Singleton's role at Endeavor Health?
Scott Singleton is listed as Director @ Endeavor Health | Patient Access Contact Center, Communication Centers and Operations Support at Endeavor Health.
What is Scott Singleton's email address?
AeroLeads has found 3 work email signals at @northshore.org for Scott Singleton at Endeavor Health.
What is Scott Singleton's phone number?
AeroLeads has found 13 phone signal(s) with area code 815, 847, 217, 773, 224 for Scott Singleton at Endeavor Health.
Where is Scott Singleton based?
Scott Singleton is based in Greater Chicago Area, United States, United States while working with Endeavor Health.
What companies has Scott Singleton worked for?
Scott Singleton has worked for Endeavor Health, Groupon, Walgreens, and Jpmorgan Chase & Co..
How can I contact Scott Singleton?
You can use AeroLeads to view verified contact signals for Scott Singleton at Endeavor Health, including work email, phone, and LinkedIn data when available.
What schools did Scott Singleton attend?
Scott Singleton holds Bachelor Of Science, Telecommunications Management from Devry University.
What skills is Scott Singleton known for?
Scott Singleton is listed with skills including Call Centers, Leadership, Workforce Management, Management, Process Improvement, Forecasting, Training, and Analysis.
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