Senior Help Desk Manager
Feb 2019 - Sep 2023
AeroLeads people directory · profile
Scott Singleton Email & Phone Number
Senior, Help Desk Manager Americas at JUUL Labs
1 work email found
@juul.com
5 phones found area 415, 650, and 888
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Senior, Help Desk Manager Americas at JUUL Labs
Location
San Francisco Bay Area, United States, United States
Who is Scott Singleton? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Scott Singleton is listed as Senior, Help Desk Manager Americas at JUUL Labs based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at juul.com, phone signal with area code 415, 650, 888, and a matched LinkedIn profile for Scott Singleton.
Scott Singleton previously worked as Senior Help Desk Manager at Juul Labs and Senior Help Desk Manager at Lending Club. Scott Singleton holds International Relations from San Francisco State University.
Company email context
Email format at juul.com
This section adds company-level context without repeating Scott Singleton's masked contact details.
{first}.{last}@juul.com
86% confidence
AeroLeads found 1 current-domain work email signal for Scott Singleton. Compare company email patterns before reaching out.
Profile bio
About Scott Singleton
• Executive Leader, skilled at managing and developing staff to deliver awesome results.• Process Innovator; consistently improving processes to maintain the highest levels of customer satisfaction and ensure SLA’s are met.• Organizational management through effective position and compensation design, as well as talent recruitment.• Experience designing, implementing, and maintaining server networks for small, medium and large sized businesses.• Experience managing numerous sites and remote locations.• Proven expertise in system design, performance enhancements and system upgrades.• Skilled in developing robust documentation methods, asset management, disaster recovery and business continuity plans.• Accomplished Thought Leader in developing and implementing IT and Customer Support policies that reduce overhead.
Listed skills include Salesforce.Com, Management, It Management, Vendor Management, and 26 others.
5 roles
Scott Singleton work experience
A career timeline built from the work history available for this profile.
Senior Help Desk Manager
Apr 2016 - Feb 2019
It Help Desk Manager
- Delivered 24x7 support model for 8000 employees across 20 locations within 98% SLA.
- Implemented Chat as a Support channel, reducing inbound calls.
- Rolled out a TechKnow Bar at our location---TKB is a walk up bar for users needing immediate help. This improved SLA by 28%.
- Managed internal escalation communications during critical service incidents and problems; invoked problem escalation procedures to coordinate recovery.
- Executed data analysis driven problem management and root cause identification, reducing repeat issues.
- Experience with measuring and tracking team performance metrics. This includes First Call Resolution, Abandon Rates, Talk Times, Average Speed to Answer, trouble tickets and service requests. (KPIs)
Oct 2014 - Apr 2016
Senior Desktop And Telecom Lead
- Responsible for IT Support for rapidly growing business of 500+ employees.
- Managed desktop support staff to ensure all work is completed on time and SLA’s are adhered to 90%.
- Developed new procedures to improve efficiency for onboarding/off boarding employees saving 30% man hours and resulting in employees being fully on-boarded in two days vs. a full week.
- Managed locally the change from DF’s network to Intuit’s network.
- Handled all facilities related tasks.
- Managed locally the changeover from Gmail to Exchange.
Jan 2013 - Sep 2014
It And Facilities Manager
- Managed I.T. department and staff to facilitate and delegate time-sensitive projects and managed I.T. daily workloads and internal I.T. help desk.
- Developed and enforced I.T. policies and procedures for staff and users.
- Conducted annual audit of I.T. services, policies and hardware to ensure and enhance cost and operationally efficiencies.
- Responsible for user and desktop support for multiple offices encompassing 150-200 staff members.
- Implemented and planned companywide rollouts of hardware and software.
- Ensured that computers, servers and related equipment are up to date to for proper operation and efficiency.
Apr 2004 - Jun 2011
2 education records
Scott Singleton education
International Relations
San Francisco State University
Education record
Serra High School
FAQ
Frequently asked questions about Scott Singleton
Quick answers generated from the profile data available on this page.
What is Scott Singleton's role at their current company?
Scott Singleton is listed as Senior, Help Desk Manager Americas at JUUL Labs.
What is Scott Singleton's email address?
AeroLeads has found 1 work email signal at @juul.com for Scott Singleton.
What is Scott Singleton's phone number?
AeroLeads has found 5 phone signal(s) with area code 415, 650, 888 for Scott Singleton.
Where is Scott Singleton based?
Scott Singleton is based in San Francisco Bay Area, United States, United States.
What companies has Scott Singleton worked for?
Scott Singleton has worked for Juul Labs, Lending Club, Intuit, Demandforce, and Con-Way.
How can I contact Scott Singleton?
You can use AeroLeads to view verified contact signals for Scott Singleton, including work email, phone, and LinkedIn data when available.
What schools did Scott Singleton attend?
Scott Singleton holds International Relations from San Francisco State University.
What skills is Scott Singleton known for?
Scott Singleton is listed with skills including Salesforce.Com, Management, It Management, Vendor Management, Account Management, Leadership, Process Improvement, and Cloud Computing.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial