Scott Singley Email and Phone Number

Thousands of small and medium-sized businesses depend on NexusTek to manage and optimize their IT and cloud environments for business continuity, productivity, operational efficiency and cost-effectiveness. With an all-encompassing services portfolio, infrastructure, high-touch personal attention and IT consulting expertise, NexusTek delivers true end-to-end, outsourced IT management to organizations nationwide. An SSAE 16 SOC II certified company, NexusTek designs problem solving and efficiency-minded IT solutions that bring together storage, virtualization, unified communications and collaboration, data protection and networking technologies from the world’s foremost technology leaders. NexusTek Cloud Services offer the flexibility and control businesses need to be agile, and can address customers’ unique cyber security, business continuity, compliance and auditing requirements in cloud, hybrid or on-premise environments. NexusTek is ranked as a top Managed Services Provider in North America on the MSPmentor 501 List, is a CRN MSP Elite 150 list member and award-winning Microsoft Gold Partner. Unfettered visibility, 24 x 7 x 365 monitoring, management and a true 24 hour staffed helpdesk, coupled with its comprehensive solutions portfolio and more than 22 years’ experience, empower NexusTek to deliver better services to customers, regardless of how their needs change. For additional information, please visit https://www.nexustek.com.

Oversees the PMO office and all Project Managers. • Provide leadership and guides best practices to provide client support during projects. • Develop and improve the project process by implementing tools, software, and documentation to streamline efficiencies and increase accountability for project status and completion. • Mitigate negative impact to company and clients through developing risk assessment strategies and polices. • Monitor budgets of all internal and external projects to ensure expectations are met and limit cost overruns. • Oversees departmental revenue statistics and projected utilization of Project Managers and Engineers. • Hosts interdepartmental meetings to provide support and share information between the company’s towers.

Responsible for managing all phases of projects for clients • Arranging kick-off and closing meetings• Ordering hardware and software• Coordination of configuration and delivery of hardware• Prepare project plans and project updates for clients• Coordinate meetings with project team• Scheduling engineers for lab and field work • Manage hours for project to stay within budget

Tasked with the revamp of menus and item categorization within the corporate environment, as well as the review of the menu update workflow the following items were completed within budgeted time. • Creation of Aloha image for back office server and POS terminals.• Deployment coordination of POS terminals to all corporate stores.• Item database assessment, streamlining, and organization.• Consolidation of multiple menu concepts into a single universal concept for corporate locations. • Revision of the menu update process to create structured schedules, department accountability, and field validation of functionality and price structure without interruption of customer service.

Primary IT representative for all new store openings. Handled all infrastructure orders integration and deployment for new store openings. Opened 25 stores between 2013 and 2015.Store systems integration. Development and implementation of all new IT related hardware into stores. Point of Sale image creation. Oversaw the development of all new images for deployment to stores. Including development of loyalty program, payment processor change over, and a 1.5 million dollar EMV payment integration project.Software integration for corporate offices. Managed the integration of new software and upgrades to corporate offices including Loss Prevention software, Office 365, Exchange migration, and SQL database migration.

Oversaw the technical support team that supported 180 stores and 300 corporate employees. Revised the process management and new team member on boarding process. Managed vendors and contracts for hardware and services to the stores and corporate offices. This position also included direct support to Home Office and Stores. Duties included but were not limited to the following:Stores POS Support:• Maintain POS configuration, deployment and maintenance of hardware, software and POS equipment.• Address POS hardware/software problems.• Set up new POS systems and test prior to shipments to stores.• Maintain upgrades and install POS Systems.• Prepare training procedures and user documentation• Periodic overtime, nights and weekends requiredHelpdesk Support:• Provide elevated support for Stores and Office users.• Troubleshoot store register or back office computer problems.• Troubleshoot problems with monitors, printer or any computer related components.• Helpdesk support (Desktop, Laptop, Printer and PC Operating Systems).• Monitor and poll stores daily sales information for back office systems.• Participate in rotating after-hours pager for technical support.• Monitor and correct Stores DSL issues.• Prepare POS equipment for Stores installation.• Repair broken POS equipment from Stores.

Field data collection and report generation to California Air Resources Board (CARB) for client registration, reporting, applications for grants, extensions, and program enrolment.Lead design and development of a new website to house vehicle information for regulator reporting. Included developing schedule, working with programmers, form design, alpha and beta testing. Scheduled deployment of field agents for data collection at multiple client facilities.Develop long-term budgets and strategy for vehicle operators to become compliant with the wide array of diesel regulations in California.

Managed field services including sample collection and development of Quarterly Ground Water Report for multiple clients.Developed Phase 1 & 2 Reports for presentation to government agencies and clients.Developed Health & Safety Plans for each of the contracted locations Environ Strategy provided ground water testing services.Collected and analyzed pressure, temperature, and gas composition data for active and closed landfills in Southern California for weekly and monthly reporting to local, county, and state agencies.Maintained computer network, and implemented rollout and education for specialized software including integration into existing reporting and development of new techniques.

Compiled Quarterly Groundwater Management Reports.Contoured groundwater elevations and chemical plume diffusion.Quality control of reports prior to final submittal.

Schedule installation of Point of Sale (P.O.S.) equipment with vendors and contractors.Installation of software and hardware.Programming and data entry.On call West Coast 24 hour technical support.