Outsourcing manager for several contact centre relationships. Driving commercial and customer delivery through customer contact centres for our brands. Maintaining strong relationships with our partners ensuring they are empowered to deliver for our customers and business.

Plan and deliver end to end residential bathroom renovations in Staffordshire and Cheshire. Ability to also offer additional electrical and gas services through trusted accredited partners. High level of quality and service has enabled the business to grow year on year through organic recommendations without the need of incurring incremental marketing budget.

I led a team who managed successful outsource relationships across several partners. The activity was commercially focused and consisted of in-contract and end-of-contract retention along with in-life revenue upsell. the activity covered both Consumer and Enterprise segments. I was responsible for a significant amount of customer retention and revenue generation per annum in UK, ensuring budgets and returns are met. I ensured our partners met their contractual obligations and consistantly… Show more I led a team who managed successful outsource relationships across several partners. The activity was commercially focused and consisted of in-contract and end-of-contract retention along with in-life revenue upsell. the activity covered both Consumer and Enterprise segments. I was responsible for a significant amount of customer retention and revenue generation per annum in UK, ensuring budgets and returns are met. I ensured our partners met their contractual obligations and consistantly worked with the partners and our own supply chain legal teams to evolve contract metrics. Along with the management of this core activity, a key part of my role is working with my commercial colleagues to support new and developing strategies. Show less

Outsourced Sales - Delivery Specialist, currently specialising in additional base and prospecting acquisition activity at various UK locations.

Lead, Motivate and Coach 10 sales employees to exceed KPI's