Head of our new product, iDVI, which is a state of the art, virtual claims inspection platform designed to dramatically speed up the claims adjudication process for warranty administrators.Over 15 years of experience in the auto-warranty administration industryAs the Senior Director of Business Development and Product Owner for iDVI, I lead both the growth strategy and product development for our virtual claims inspection platform. I am responsible for expanding our market presence, forging partnerships, and ensuring iDVI aligns with client needs while driving innovation and continuous improvement.Key Responsibilities:Business Development: - Develop and execute strategies to expand iDVI’s footprint in the insurance and claims industries. - Build and maintain relationships with key stakeholders, leading contract negotiations and market expansion. - Provide market insights to inform strategy and align with business goals.Product Ownership: - Manage the product backlog and prioritization of dev items and sprints - Collaborate with cross-functional teams to ensure timely delivery and feature prioritization. - Monitor KPIs to enhance product performance and user experience.

autotext.me is comprehensive, cloud-based tool that offers simple solutions for a controlled workflow, improved communications, digital vehicle inspections, and quality control implementation. autotext.me was founded and created by Chris Cloutier of Golden Rule Auto Care to solve communication gaps that create workflow delays and waste valuable rack time. autotext.me focuses on streamlining everyday processes that lead to greater shop efficiency, productivity, customer satisfaction, and a stronger, bottom line.Workflow. Communication. Digital Vehicle Inspection. Work Order. Quality Control. Rewards and Referrals. Internal Chat. Kiosk.

Life Quest Seminars is a leadership development company dedicated to transforming peoples lives by engaging and empowering them at the heart level.LQS supports individuals in creating deeper relationships, greater success in goal achievement, increased intimacy in relationship as a spouse and parent, deeper levels of contentment and a new way of seeing themselves, the world and the people in it. Participants can expect lasting transformation, increased confidence, renewed self esteem and come to love themselves like never before.Relevant Experience Develop curriculum and content that is focused on building integrity, authenticity, and purposeEffective facilitator and communicator, leveraging years of experience as a standup comedian and speaker, skillfully applying humor to accelerate learning, retention and engagementDesigned and developed content, logistics, and context for a three-day seminar and the training of volunteer staffKeynote leadership speaker at men’s professional groups and organizations to market the company and provide value to their goals and missions Served as the Operations leader in the new company formation, involved in all aspects from concept to launch, including setting the company values, goals and creating the execution strategy and plan

The Crossley Group is a business development company specializing in digital marketing, brand development strategies and professional services • Facilitated the expansion of product and service offerings into corporate leadership trainingand coaching• Product owner of an augmented reality/artificial intelligence digital marketing platform

Led Professional Services, Client Onboarding, and Support for the SaaS Enterprise division, working collaboratively across business functions including Engineering, Product & Innovation, Sales, Talent Management, and Finance Drove the strategic initiative to redesign and implement new, innovative customer success solutions across all touch points of the client journey including sales (Test Drive program to ensure product fit), and new client onboarding & system conversion processes and proceduresLed the design and implementation of new customer support processes and team migration and adoption onto Salesforce, leveraging its robust reporting capability to be a proactive data driven customer success team

Led Professional Services, Support. Product, and Engineering for the Enterprise Systems DivisionServed as the industry and enterprise systems subject matter expert and technical sales lead for new business acquisition, growing revenue and client base 25% in first 1.5 years as directorSpearheaded the re-engineering, development, and sale of an online customer portal application increasing total revenue by 20% Led initiative to bridge the legacy AS400 enterprise system to a modern SQL Server/.NET platform serving as Product and Business Lead. This platform stands today as the flagship SaaS Enterprise solution

Served as the PM of the SE Enterprise Systems Division, for onboarding new clients, professional services, and product and innovation.

Worked as the lead business analyst for Enterprise Systems, serving in a variety of capacities including driving needs analysis projects, creation of specification documents, statements of work and the design and drafting of user documentation Served as lead analyst on a six month, $450k gap analysis/RFP project for one of the largest producers of service contracts in the U.S.