I am an Operations and Finance Director, and my role is to manage both the operational and financial aspects for an Estate Agency. I have over 10 years experience in the relevant industry from property management, maintenance, accounting, compliance and management of all staff members.My main duties include:Developing and implementing policies and procedures to ensure effective and efficient operation of the businessManaging employees and customer service standards Managing finances for the business and ensuring all Landlords and contractors are paid Supporting and encouraging staff to excel in their rolesSome of the challenges and opportunities that I face in my role are:Keeping up to date with the changing regulatory and ensuring compliance for both the company and all propertiesImplementing new systems and technologies to improve efficiency and quality Developing and maintaining good relationships with customersSupporting the growth and expansion of the organisation