Scott Sova Email & Phone Number

Syracuse, New York Area

Syracuse, New York Area

Performs functions related to the care and treatment of youth, and assists in the development of life and social skills in a residential treatment setting. Implements Therapeutic Crisis Intervention skills to maintain safety of clients. Maintains detailed progress reports as part of clients' casework files, which are used to develop, implement, monitor and report on treatment objectives and modalities of the children. Currently working as a Relief Worker.

Syracuse, New York Area

Fulfill various responsibilities as a teacher of at-risk youth, including instructional planning, instruction, classroom management, grading, and regular communication with parents. Fosters a success-oriented learning experience while helping students to aquire knowledge and skills to meet their future goals. Implements behavior management skills utilizing the CARE program. Differentiates instruction in order to meet the needs of the students.

Auburn, Ny

Provides fast, friendly service to customers in the Appliances Department by assessing their needs and providing assistance. Exemplifies Home Depot's values, including building strong relationships and excellent customer service, to ensure customer satisfaction. Strives to become knowledgeable about Home Depot’s products and services to increase sales.

Ogden, Ut

Responded to customer needs thru inbound calls or online chat sessions in a fast-paced call center. Provided superior customer service while handling inbound calls for order placement and product inquiry. Documented details of customer interaction into system while on the phone. Drove repeat business by providing excellent service, accurate and thorough product and service knowledge to customers, and through relationship building with customers. Kept customers informed on the status of their order, reconciled errors in a cost effective manner, resolved post-order issues (such as returns) and followed up to ensure all customer needs were fulfilled.

Ogden, Ut

Developed and implemented a parenting curriculum based on the Healthy Families Utah program. Provided support to parents, thru home visits, for developmental expectations of children, attachment, appropriate discipline, stress management, and community resources. Supervised two interns to oversee home visits and monthly group parent meetings. Kept up to date case records and reported families’ progress to the Program Director.

Logan, Ut

• Assisted professors in managing classes of 80-100 students to ensure that each student gets personal attention. • Communicated with students to understand their problems and difficulties. • Designed grading rubrics and graded students’ papers, which included feedback on various facets of writing.• Researched the role parents play in the development of their preschool child’s math and literacy skills.

Ogden, Ut

• Worked on the spinning line to produce hollow fibers, the key component of dialyzers (artificial kidneys).• Collaborated with production team members to meet safety and production goals and standards.• Operated forklift to transport materials to various locations throughout the warehouse.

Ogden, Ut

• Taught parenting skills through home visits and to residents of Serenity House.• Helped parents with communication, stress reduction, teaching family values, limit setting, natural and logical consequences, and emotion coaching. • Instructed youth in a stepfamily class using Smart Steps: Embrace the Journey.

Ogden, Ut

• Visited at-risk families in their homes and educated them about community programs that provide health and human services (i.e. Head Start).• Supported parents in their role as primary caretakers and educators of their children.

Tremonton, Ut (Closed)

• Framed, upholstered, and assembled chairs and sofas.• Demonstrated ability to work in a team-environment to meet or exceed high production goals.

West Valley City, Ut

• Delivered check authorization and check cashing services to a wide variety of businesses and financial institutions in a fast-paced call center.• Trained new employees in a classroom setting.• Monitored calls for quality.• Prepared daily quality reports.• Fulfilled other duties as needed.

Ogden, Ut

• Listened, discovered and understood customers' needs.• Educated customers on options available.• Delivered satisfying and positive customer experiences.• Handled customers issues and concerns as they arose on the sales floor.• Matched customers with appropriate product and/or services.

Ogden, Ut

• Managed accounts payable, accounts receivable, and payroll.• Operated, demonstrated and explained and explained merchandise, including lawnmowers, snowblowers, and garden tools.

Master'S Degree, Human Development And Family Studies, General

Bachelor Of Science (B.S.), Family Studies And English, 3.88 Magna Cum Laude

Activities and Societies: Phi Kappa Phi Honor Society, 2009. Attended the 2008 & 2009 National Council on Family Relations conferences.