Self-motivated, dedicated and energetic professional with proven experience in automotive technology, business development, customer relations, and team leadership within a service-focused environment.AUTOMOTIVE TECHNOLOGY: Knowledge of mechanical, electrical, electronic, heating and air systems, engine performance and diagnostics, finance management and operations, brakes, steering suspension.BUSINESS DEVELOPMENT: Work collaboratively with management to create strategies and promotions to continually meet customers’ changing requirements; represent value-added product features and benefits.CUSTOMER RELATIONS: Identify, address and consistently achieve customer needs and preferences as a knowledgeable, courteous and reliable solution resource; recognized for building loyal customer partners.TEAM LEADERSHIP: Train and support associates as go-to person for parts identification and application; coordinate and organize workload priorities in order to achieve quality, productivity and efficiency goals.TECHNOLOGY: Proficient in Microsoft Office (Word, Excel, and PowerPoint); vehicle diagnostics systems and customer relations management software (CRM) for parts tracking, ordering, inventory and invoicing.