State of the art automated online shopping Customer Fulfilment Centre

Oversee the depot operation from approximately 7am to approximately 4pm each day • Ensure the depot operates in an orderly fashion between those times • Ensure all staff and drivers adhere to the site rules during these time • Work with the management team to ensure all shifts are adequately resourced for sorting each day • Work with managers to ensure all runs depart on time, freight is sorted, and any missing items are reported to the customer • Be available to work additional hours in the case a linehaul is late, or a weekend shift is required• MUST be able to drive a forklift • Must have an understanding of safe warehouse practices (OHSE procedures) Knowledge and compliance of OH&S legislative and best practices• Experience in local direct delivery service.• Experience working with contract carriers and sub-contractors.• Understanding of branch level financial reportsRequired to develop a close working relationship with all internal members of the Toll Courier division and drivers.• Required to develop strong customer relationships.• Encouraged to develop close relationships with all Operational staff, Credit Controllers and members of the Toll Courier division and drivers.• Prime task is to develop communications with the Operational Personnel and Contract Carriers, to ensure each day you are aware of changes which will impact on ability to provide our customers with the level of service in line with the Toll Courier National Service Matrix

Monitor the compliance management approach within the Region and ensure each Site has necessary support to address and resolve non-compliance matters. • Develop and maintain appropriate monitoring and reporting mechanisms, ensuring each site adequately records and reports incidents of noncompliance in a consistent manner.• Analyses incident data to determine themes, resolves thematic issues in accordance with operational instructions and incident reporting processes. Reports complex non-compliance thematic matters to the existing governance committees and provides advice as required.• Respond to critical incidents and manage risks to control the spread and infection of COVID-19 by ensuring governance and adherence to appropriate standards, operational instructions and policy compliance.• Liaise with internal and external stakeholders to gain co-operation, maintain relationships and ensure effective implementation of compliance strategies, and continuous improvement initiatives • Respond to complex, escalated non-compliant matters as required on sensitive and highly complex issues.• Build successful partnerships at senior and operational levels to ensure governance • Report performance with regard to compliance to address high-level government policy, legal, stakeholder and operational priorities across various Regions.• Provide written briefs, reports and correspondence in relation to non-compliance risks.• Provide accurate expert technical advice and support on non-compliance resolution processes and techniques and ensure duties are conducted in accordance with policies and procedures.• Continually review strategies, policies and practices, professional standards and systems • Demonstrated knowledge of and experience in compliance, investigations or regulatory frameworks.• Demonstrated senior relationship management skills and working across multiple stakeholder groups.• Demonstrated experience and knowledge in managing compliance reporting.

Oversee day-to-day operations of the accommodation site, including the local operating procedures, security, safety, and infrastructure requirements.• Ensure compliance of operating instructions and operating model.• Provide leadership to the Operations Coordinator and Operations Support Officer to ensure high quality logistics, luggage and delivery services, and a safe environment for all.• Provide oversight and leadership for the implementation and delivery of local operating procedures, emergency management plans, including the oversight of monitoring infrastructure, quality assurance and compliance policies and procedures.• Provide team direction, coaching and support to Operations Coordinator and Operations Support Officers staff.• Provide direction and guidance to a team including induction, training, coaching, and development to manage staff in meeting performance goals.• Work with accommodation staff, authorised officers, medical staff and other government staff, as well as staff of the accommodation site to ensure the safety and security of staff and visitors.• Provide supervision and monitoring to ensure that all required departmental standards for mandatory quarantine are met.• Maintain a safe environment for returning travellers and community members who are required to enter a compulsory or voluntary period of quarantine at the accommodation site.• Communicate risk and risk-related concepts in an effective and empathetic manner to maintain social distancing measures, hygiene practices, and other activities relevant to infection prevention and control processes.• Escalate complex issues to the Site Manager for resolution as required.• Contribute to a safe and healthy working environment, consistent with Occupational Health and Safety policy, procedures and legislation.Page 3 of 5 TRIM ID:• Any additional ad-hoc duties as requested by the Site Manager, Hotel Services.

Reporting to: Executive General Manager, Safety & Operations Management of Operations & Maintenance Contracts for Baggage Handling Systems, Passenger Boarding Bridges, Nose in Guidance Systems and Aircraft Ground Power Units at Melbourne Airport. Additional accountability includes Operations & Maintenance Management of Baggage Handling Systems at Launceston, Hobart and Victoria’s Regional Airports.

Relieving Senior Operations Manager / Duty ManagerDuties:This role is to lead and manage operations and maintenance activities within the Sothern Region of Australia, within agreed SLA’s to the required engineering and technical specifications.The role includes but is not limited to the planning, leading controlling of resources namely manpower, equipment and capital to achieve operational outcomes for the clients for which you are responsible.· Manage and Lead the team (including leave/payroll management, planning & advice);· Achievement of business objectives, and delivery of conforming services to customer requirements.· Operate within and measuring performance against agreed KPI’s and Service Levels.· Operate within the defined BCS Authorities and Delegations Framework.· Contribute to the continuous improvement of the business. · Identify and propose strategies and actions to reduce the risk to the business.· Document policies, procedures and forms applicable to your area of operation and accountability within the business.· Communicate with staff the application of the quality system, in the context of the processes, procedures and business requirements for your operational area, related to expected business and customer outcomes.· Control of documents, pertaining to the performance of business outcomes for your operational area.· Maintenance of financial and commercial records.· Developing functional business continuity plans within the context of the overall business continuity plan. · Operation of the team and process, in accordance with the OH&S and Environmental compliance requirements;· Identification and resolution of non-conformance in processes and procedures.· Ensuring that plans are in place for staff to attain the required skills, knowledge and attitudes to perform their roles.· Maintenance of Subordinate staff Position Descriptions and Performance Plans.· Manage and maintain assigned equipment, assets and sample products.

The Ramp Operations Manager is responsible for the management of Melbourne Airport International and Domestic Operations, including Client Airlines. This role is responsible for delivering competitive advantage to the business by achieving OHS, people, financial and customer performance targets • Responsible for planning the daily operations activities of the Customer Services Department so that customer service and operational performance targets are achieved and appropriate contingency plans are in place and managing key escalation issues., • Responsible for the planning and reporting of financial performance and achievement of targets • Responsible for the implementation and management of people related processes, policies, procedures and systems to create a work environment that supports the achievement of business objectives. • Identify, plan and implement business improvement activities to achieve cost reduction, productivity and service delivery improvements. • Comply with Corporate and Divisional Service Standards. • Comply with the Group management system standard and associated policies in the workplace

• Ensure optimal performance of the Melbourne Ramp facility in all areas (Safety; Service and Cost) • Implement measures to ensure the department performance matches financial budget; is schedule driven and meets relevant award and EBA requirements. • Provide a safe, efficient, compliant and aligned workforce, through the coordination and undertaking of audits to ensure compliance to CASA regulations, Qantas Standard operating procedures and the Circle of Safety. • Oversee the safe completion of operational critical tasks at Melbourne Airport. • Provide direct shift management to Senior Airline Service Coordinators and Airline Service Operators. • Coordinate Ramp response to an airport emergency in accordance with the contingency plans. • Establish and maintain close relationships with both current and potential client airlines, government agencies and other Industry associated agencies. • Comply with corporate divisional service standards.