Proven Contact Center Manager of 5 years at the Colorado Division of Motor Vehicles with a focus on improving the Customer Experience (CX), employee training and development, resource management, processes and technologies used in government. Manager of 5 years over the Data Services Unit responsible for DMV data sharing and agreement processes. Project Lead for 2021 DMV deployment of Amazon Web Service, Interactive Voice Response System phone platforms. Responsible for initial programming and continuing development efforts to build a self-service Chatbot, Chat with Live Agent communication channel and other web-based self-service initiatives. Currently serving as the Vice-Chair within the Statewide Traffic Records Advisory Committee, second term, and having recently completed two two-year terms as the Vice-Chair of the National Driver Register Subcommittee.

Compliance Inspector/Investigator who managed several inspection initiatives within the Colorado Department of Agricultural, Field Inspection Program including the Measurement Standards Act of 1983, The Colorado Egg Program and the Colorado Feed and Fertilizer Programs. FDA Certified Inspector focused on Dairy and Meat Processor Facility Inspections with focus on preventing Bovine Spongiform Encephalopathy (BSE), also known as Mad Cow Disease.

Proven Contact Center Manager of 11 Years.