It Support Specialist
Current
Oct 2023 - Present
Who is Scott St. Peter? Overview
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Quick answer
Scott St. Peter is listed as IT Support Specialist at PCGiT, based in Portsmouth, New Hampshire, United States. AeroLeads shows a matched LinkedIn profile for Scott St. Peter.
Scott St. Peter previously worked as North American Corporate Payments Technician at Bottomline Technologies and Platinum Support Specialist at Amadeus Hospitality Americas Inc. Scott St. Peter holds E-Commerce/Electronic Commerce from Vermont Technical College.
Company email context
Email format at PCGiT
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PCGiT
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Profile bio
About Scott St. Peter
I am a customer support professional with over 16 years' experience providing outstanding phone-based and web-based software support to clients in the banking and hospitality industries. My goal is to find a position that will enable me to use my skills, background, and my ability as a quick learner to make an immediate contribution. My greatest strengths are my adaptability and the ability to pick up new tools and technology quickly.
Current workplace
Scott St. Peter's current company
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5 roles · 20 years
Scott St. Peter work experience
A career timeline built from the work history available for this profile.
North American Corporate Payments Technician
Handled, diagnosed, and resolved a wide range of customer queries via email, phone, and customer care portal; worked with other teams within the business as needed in order to obtain resolution; continuously worked to improve knowledge and master content in order to support internal teams and the customers.
Feb 2022 - May 2023
Platinum Support Specialist
Amadeus Hospitality Americas Inc
- Provided outstanding software support to clients in some of the biggest names in the hospitality industry. Calmly and clearly communicated with frustrated callers to resolve software-related issues. Promptly resolved.
- Proficient in Microsoft Office, including Word, Excel, Outlook, Teams
- Basic knowledge of SQL
- Salesforce knowledge
- Basic Citrix knowledge
- WebEx
2017 - 2021
~4 yrs
Delphi/Daylight Support Specialist
- Identified and took ownership of customer application issues and served as second tier support
- Performed SQL database backups, restores, and upgrades
- Built and ran SQL Queries to resolve data issues
- Setup customized reports as specified by the customer
- Assisted peers in resolving customer issues
- Provided documentation to customers to answer how-to questions
2008 - 2017
~9 yrs
Technical Support Analyst
- Provided frontline support to Newmarket customers
- Escalated unresolved issues to a Technical Support Specialists in accordance with procedures
- Communicated and documented resolutions
- Maintained highest level of client satisfaction
- Documented all client-related issues in an easy to understand, narrative format in computerized tracking system
- Maintained technical knowledge of all supported Newmarket products through internal training and hands on experience
2006 - 2008
~2 yrs
1 education record
Scott St. Peter education
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Vermont Technical College
FAQ
Frequently asked questions about Scott St. Peter
Quick answers generated from the profile data available on this page.
What company does Scott St. Peter work for?
Scott St. Peter works for PCGiT.
What is Scott St. Peter's role at PCGiT?
Scott St. Peter is listed as IT Support Specialist at PCGiT.
Where is Scott St. Peter based?
Scott St. Peter is based in Portsmouth, New Hampshire, United States while working with PCGiT.
What companies has Scott St. Peter worked for?
Scott St. Peter has worked for Pcgit, Bottomline Technologies, Amadeus Hospitality Americas Inc, and Newmarket, An Amadeus Company.
How can I contact Scott St. Peter?
You can use AeroLeads to view verified contact signals for Scott St. Peter at PCGiT, including work email, phone, and LinkedIn data when available.
What schools did Scott St. Peter attend?
Scott St. Peter holds E-Commerce/Electronic Commerce from Vermont Technical College.
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