Headed up the Azure Communication Services Customer Engagement

- Owner of several key technology across all Mixer endpoints and core services- Drove integration of Mixer mobile app as part of broad Microsoft initiative with Samsung Mobile - Primary product team owner of partner deals and engagement with carriers and hardware manufactures- Owner of Trust and Safety initiatives and forward-looking online safety technologies- Current ownership of Mixer core services and daily operations - Lead a team of 5 PMs, ranging from PM1 – Sr.PM

- Owned relationships and driving technology changes into MS Graph across C&E and Office teams- Drove identifying, mapping and building road maps to address gaps in the product and partners - Drove the Build event for C&E MS Graph including speakers, decks, event logistics and coordination - Driving core technology stack alignment and efficiencies across MS Graph and the Substrate - Own direct customer relationships and support relevant to the MS Graph

- Owned the Pen and Ink input team with 5 PMs ranging from PM1 - Principal- Drove the core Pen and Ink input stack and supported the Windows Ink Story - Launched Windows Ink as part of the Redstone 2 Wave - Influenced core experiences and drove input stack improvements such as the virtual ruler, improved ink performance across UX and hardware

- Worked on a tented project managing 5 PMs ranging from PM2 – Principal- Focus of the project was large scale distributed network services with aggressively low latency - My team owned customer facing experiences and a core technology stack- Project was reallocated and team transitioned into developer platform roles; including Pen and Ink

- One of the key owners of the Cert War efforts to launch game titles for Xbox One as part of the Xbox Live Services Mission Control - Owner of the CT game certification efforts as a feature owner as well as to bridge between Games Certification team, internal business teams and engineering efforts- Drove refresh of the XDP publishing tools UI and UX for the entire site as well as focused on hot spots of issues or confusion discovered during the current work on behalf of efforts- Drove defining the base platform the current XDP tools are built upon and how the API baseline would be implemented

- Sr. Technical Program Manager Lead for Amazon Instant Video (AIV) Living Room Devices - Launched AIV Apps on PS3 and Xbox- Manage all Living Room connected devices and partners which have AIV apps (such as Game Consoles, Roku, Samsung, LG, Vizio, Panasonic and others)- Own engineering roadmap, feature requirements and on-boarding of new AIV partner and hardware in the living room space- Lead integration projects with both domestic and international teams within Amazon

- Owner of Zune on Xbox video marketplace client (controller mode) for fall’10 release; New UI refresh, content discovery, purchase flow consolidation, content library and playback experience.- Lead PM for Overall Video Scenario for Zune 4 related to content delivery (Xbox, Zune PC/Device client teams, VidLab content encoding/publishing, and Zune Services Front-end/Backend) (’09)- Owner for all video partner on boarding; video services encoding projects (Xbox, Zune, & E&D initiatives) and encoding tools/process efficiencies, DAM tools & improvements for VidLab(’09) - Owner for Zune Video DTO Marketplace; content acquisition; encoding and video delivery (’08)- Zune Services Music Video encoding specs, partner engagement and 3rd party encoding (’07/’08)- Drove Xbox Video Marketplace content encoding, partner on boarding & delivery solutions (‘06)- Partner management owner for Studios (NBCU; MTVN; Turner; etc..), Labels (Sony; WMG; UMG) and technology partners related to content encoding and asset delivery

- Point of Contact for MSN Music regarding offers, deals and token management - Partner Affiliation deal contact for MSN Music – technical requirements and deployment- MS cross group video initiative lead for MSN entertainment ingestion POC - Lead PM for initial MSN Soapbox project (Dec ’05)

- Evaluate viable options and technical solutions between multiple partner and MSN interfaces - Drive the specing, development, and deployment of partner integration features w/MSN install- Conduct technical partner technology discussions and designs throughout the partnership life cycle – both domestic and worldwide- Patent MSN Roaming Partner Co-Branding

- Managed technical partner deal implementation from BizDev through deployment to sustaining - Partner Management includes OEM channel, BellSouth, SBC, and other Telcos - Joint Involvement with MSN Premium Wholesale Deal Modeling

- Managed and owned MSNIA Remote Account Creation (RAC) & acquisition partner management (Retail, Direct, OEM, Lifestyles and ILEC) - MSNIA POC for Remote Account Creation signup and customer deal mapping for new billing system migration- Owner for MSNIA Offer Management

- Owner of MSNIA offer configuration and requests- Operations release manager for the MSN 5.0 and 5.1 releases;

- Managed outsourced technical support account for MSNIA (Envisionet and Stream)- MSN Support representative for initial DSL release with Northpoint and Rhythms

- Under contact with HP Printer/Scanner/Image Small to Medium Business Division – Retail and VAR Channel focus- Managed National technical training team of 15 technical sales and product trainers - Drive contract negotiation, resource/schedule management, and partner POC- Increase contract value from $175k to over a $2.2mil annually in my 2 years with MarketStar

- Managed technical support team of 36 + people - Established first AOL international support team providing 24/7 coverage- Advance team for Albuquerque, MN call center to establish new location, training, hiring and managing 180+ temps for ‘busy signal’ incident.

- Managed Technical support team of 20 + people- Managed technical escalations tier 3 team