Scott Steele Email & Phone Number

Southfield, Michigan

Managed all business activities for law firm, collection agency and call center totaling 40 - 50 employees. The law firm specialized in Mass Tort litigation involving pharmaceutical products and medical devices as well as personal injury, debt collection and other product liability. Worked with software development team to build and deploy custom CRM for lead / client management. Worked closely with developers to advise on how the CRM needed to be used and what functionalities were needed to make it as user friendly as possible for the law firm. Once the developers implemented the functionalities I worked through the CRM to make sure it was operating to the level that was needed.Ensured compliance with Fair Debt Collection Practices Act. Managed all aspects of call center with 15 direct reports. Reviewed and approved vendor bills, payroll and various other expenditures for payment. Processed payments / payroll in absence of controller. Deposited fees and payments into business accounts using Quickbooks and bank courier service. Purchased commercial air time for 1-800-LAW-FIRM from brokers after negotiating the best price for the spots. Facilitated delivery of the commercials to the integration houses to ensure the spots would air on the purchased programs. Coordinated commercial airings and call center schedules to ensure that the calls were answered in a timely / professional manner.

Southfield

Managed Human Resource Department for the entire firm including but not limited to hiring, coaching, benefit administration, Employee Assistance Programs and terminations as needed. Developed and deployed Employee Handbook and policies and procedures.

Coordinated activities of videographers and voice talent to ensure completion of new commercials for new projects for 1-800-LAW-FIRM. Facilitated delivery of the ready to air spots to the appropriate integration houses so the spots could air on available television programs. Cataloged and stored commercials initially on BETA tapes and then electronically on servers to enable future ease of use.

Managed operations of SE Michigan ADT office, including fleet of 300 service vehicles, 20,000 square foot building and administrative staff of 50. Coordinated and completed move / consolidation to new facility ahead of schedule and under budget realizing over $60,000 savings in rent and moving expenses. Opened all service contracts for new facility to new bids from vendors bringing a 5% reduction in overhead.Implemented new accounts payable process, which eliminated $15,000 in late fees.Conducted monthly audits of P & L's which resulted in a sustained high level of reporting accuracy.Resolved union grievances through effective interaction and negotiation with union officials.Used best practices in handling employee disciplinary and terminable events with no actions brought against the company as a result. Recognized by management for effective personnel management skill.

Roseville

Assisted clients in buying and selling real estate. As a listing agent I would assist sellers in determining the appropriate price to ask for their property through the use of comparative market analysis method. I would also assist the sellers in making the property more appealing to buyers through effective staging. As an agent assisting buyers I would help them determine what features properties had to have to meet their prerequisites.

Sterling Heights

Assisted clients in buying and selling real estate. As a listing agent I would assist sellers in determining the appropriate price to ask for their property through the use of comparative market analysis method. I would also assist the sellers in making the property more appealing to buyers through effective staging. As an agent assisting buyers I would help them determine what features properties had to have to meet their prerequisites.

Roseville

Assisted clients in buying and selling real estate. As a listing agent I would assist sellers in determining the appropriate price to ask for their property through the use of comparative market analysis method. I would also assist the sellers in making the property more appealing to buyers through effective staging. As an agent assisting buyers I would help them determine what features properties had to have to meet their prerequisites. As Manager I provided training and support to both new and established sales agents. I scheduled "floor time" so that the phones were always answered by a sales associate. I reviewed all title insurance paperwork and closing papers prior to closing to ensure that everything was accurate and that there were no unaddressed clouds on the property's title.