Scott Stephen Email & Phone Number

United States

▪ Accomplish weekly sales exceeding $43,000 in beverage, food, and merchandise▪ Improve key performance indicators (KPIs) across all categories, aligning with company mission and values through strategic goal setting, effective communication, team building, continuous innovation, and positive reinforcement.▪ Ability to drive change and achieve success in a fast-paced environment.▪ Implement company programs at the store, fostering collaboration and encouragement among leaders in surrounding locations.▪ Monitor and evaluate equipment performance, efficiently troubleshooting issues and gaining insights from technician visits to enhance service outcomes▪ Manage inventory effectively by placing orders, organizing stock, ensuring proper usage, and reducing waste. Develop partners to assist in these processes.▪ Analyze budgets and track financial performance to prioritize business needs and address any performance gaps.▪ Demonstrate high adaptability to changes in policy, procedure, location, staff, product offerings, and marketing strategies▪ Motivate and inspire team members to achieve business results through efficient production and high-quality products and services, fostering their development into higher roles.▪ Build and monitor effective training plans for new hires in-store and throughout the district.▪ Prepare and execute meetings for store partners and leadership, facilitating performance development discussions▪ Ensure the execution of safe practices according to health, safety, environmental, and sustainability programs ▪ Maintain mentorship from multiple departments to enhance multidisciplinary business principles and cross-functional collaboration▪ Community oriented to build effective relationships and collaboration to support return business as well as maintain a positive image locally and for the brand.▪ Strong MS Office skills including Outlook, Excel, PowerPoint, and Word

Indianapolis, Indiana, United States

▪ Achieved monthly sales of over $1.8 million in merchandise and managed the distribution of 1.4 million gallons of fuel▪ Directed procurement operations, including forecasting, inventory management, purchase order management, and overseeing vendor relationships with third-party service providers▪ Ensured compliance with Health, Safety, and Environmental (HSE) regulations at all locations to safeguard guests, employees, and surrounding communities▪ Managed key performance indicators (KPIs) to measure, control, and benchmark processes, creating recurring metrics reports to drive operational improvements▪ Led team meetings to foster growth strategies and cultivate a positive, friendly work environment▪ Innovated within convenience store locations by automating and improving tools and processes to enhance customer experience and employee satisfaction▪ Recruited and developed management teams to meet customer needs and support scalable growth, including the creation of new positions▪ Supervised the training of all store personnel, identifying and developing future leaders through regular coaching and feedback▪ Built and nurtured relationships across stores, the corporate office, and the vendor network to ensure best practices were shared and implemented▪ Demonstrated high adaptability to changes in policy, procedure, location, staff, product offerings, and marketing strategies▪ Addressed customer service inquiries and claims, working towards mutually satisfactory resolutions▪ Coordinated the conversion of acquisitions, setup of new store openings, and grand re-openings within and outside designated territories▪ Ensured accurate data feeds for billing, accounting, and receivables teams to track revenue and collections.▪ Collaborated with contractors, finance, and operations teams to meet budgetary targets by developing methods to measure and define savings, value, and other category metrics

Indiana, United States

- Responsible for monthly sales of over $200,000 merchandise and over 275,000 gallons of fuel. - Managed inventory, accounting, scheduling, vendor relations, and a full staff. - Trained several successful managers within our district. - Transferred between 5 different locations upon company request. - Improved Key Performance Indexes at all locations managed. - Adapted to several company policy and procedure changes as well as upper management changes.

Lafayette, Indiana, United States

- Maintained labor and food costs at or below budgeted percentages. - Managed inventory, accounting, scheduling, public relations, and a full staff. - Transferred to two different stores in Indianapolis from Lafayette upon company request.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Completed Bachelor's Degree in Business Administration online while working full time.

Associate'S Degree, Business Administration And Management, General