As a Lead Project Manager for the Enterprise Business Systems (EBS) department, I am in a leadership role within the team. My primary focus is on projects which are High Priority, High Risk and High Impact to the organization. My secondary focus is on process improvements within the PMO to drive its maturity to enable business growth and improved execution. Key focus points with this role are: • Projects which are very high impact and tight timelines which require daily executive (VP and SVP) updates provided. • Involved in the hiring process including interviews and resume reviews• Acting as a coach and leader for fellow team members where I would provide guidance on best practices and help with escalations.• Project resourcing increased to greater than 50 resources across all arms of the business.• Hosting and facilitating requirement sessions gathering sign off and approval• Develop standard project documentation per internal standards including project charters, work plans, schedules, project estimates, resource plans, budgets, risk assessments, status reports, leadership steering committee presentations, etc.

As a Senior IT Project Manager for the Enterprise Business Systems (EBS) department, I am part of a global team that delivers strategic application based projects from initial concept to final implementation for internal OpenText employee use. Examples of company applications are SAP HR, Business Process Management, Microsoft Dynamics (Great Plains), Oracle Financials, ITSM, and Website Development. Key focus points with this role are: • Go to Project Manager for high impact (Executive Leadership Team sponsored) time sensitive initiatives with project teams ranging in size from 2 to 12 employees, and project timelines ranging from 3 months to 1+ year. • Consistently and successfully manage multiple projects simultaneously; current average project docket is 3-5 projects.• Create and develop all project documentation per internal standards including project charters, work plans, schedules, project estimates, resource plans, budgets, risk assessments, status reports, leadership steering committee presentations, etc.• Lead all applicable project meetings to communicate deliverables, possible risks or impediments and status updates to business stakeholders, and sponsors.• Coach and onboard new Project Managers joining the Information Technology (IT) organization ensuring department standards are followed with regards to all project documentation from initiation to closure.• Play a key role in introducing new standards for Project Methodology including new templates for tracking project progress via MS Project, new standard templates for Functional and Technical designs as well as issue tracking logs found during testing.• Expert resource for facilitating, documenting and publishing lessons learned activities for all IT projects deployed to production by my team.

As a Technical Project Manager for the Economical Insurance Group, I was part of a team that focused on projects relating to the Information Technology (IT) Infrastructure area. Systems in scope were Telecom, Wide Area Networks, Storage Area Networks and Local PC Upgrades. Personal scope of work was defined by any change that required a high level of communication, affected multiple teams and/or was labeled as high risk/high impact. Key focus points with this role are: • Project Manager for implementations that ranged in from 1 month to multiple years. • Budgets for projects ranged from non-billable ($0) to multi-million dollar initiatives.• Typical project teams ranged in size from 2 to 25 employees, including external contractors.• Mandated all projects to be completed on time, within budget and with expected levels of quality.• Communicated project information to business stakeholders and sponsors through status updates, stakeholder meetings, and project team meetings.• Creation of Statement of Work (SOW) documents, Request for Proposals (RFP), and business cases which were presented to stakeholders.• Facilitated requirements gathering sessions with business customers and compiled/analyzed resulting data for technical use to develop solutions.• Created all project documentation as per the standards set forth at the Economical Insurance Group; including project charters, project plans, project schedules, communication plans, and risk workshops.• Facilitated the creation of Standard Operating Procedures (SOPs) for the implementation of new and modified technologies

Technical Lead on many projects examples are:Technical Lead on Ottawa Office MoveVoice Team Technical Lead on the Montreal Move Co-Habitation Project:Technical Lead for successful Nortel phone system upgrades for 7 Economical locations including Head Office. Typical Description of Responsibilities were:Primary Technical representative for Avotus Call Detail Reporting for security departmentTraffic Study analysis of all internal and external telecom traffic to size wan link appropriately for the upcoming Cisco VOIP implementation projectInvestigated new technology for increased redundancy opportunities or to optimize the efficiency and ROI for the current infrastructure.Voice Department representative for the request to purchase agreement for the new Multi Protocol Label Switching (MPLS) wide area network.Voice Department representative in weekly Problem Management meetings to advise in various levels of management of weekly telecommunication events and strategiesVoice Department representative in weekly Change Management meetings to advise in any conflicts for upcoming changes to the infrastructure.High level of feedback, troubleshooting and information provided to management and team members that results in instrumental departmental/company decisions and directionParticipant in Lesson Learned activities upon completion of a project3rd Level support of the existing voice and network systems – issues range from crashed systems to large movesConfiguration of Cisco switches and routers and providing backup first level support on an as needed basis

Setup and installation of data and phone systems in three remote Descartes offices, for the upgrade and implementation of their communications infrastructureManaged all phone systems, voice mail, and call center located at the corporate head office and 3 other major locations.Implementation of 4 digit dialing plan for future VOIP dialing and message networking as well as the new IVR call flow tree for the customer support call center.Supported international network of 500+ users.Setup and installation of new PCs on existing LAN.Technical support for remote and local users.Oversaw Microsoft Exchange 2000 server farm.

Project Manager on many multi-site installations for client installationProvided project status updates to senior level managers which included client concerns, equipment delivery issues and billing inquiresActed as pre-sales engineer to prospective clients for requirements gathering, RFP responses and design engineering.Provided fourth level technical/engineer support to the existing J&D client base utilizing the latest remote diagnostic tools, specifically ProComm Plus, PC Anywhere, and Virtual Network Connection.Installed, serviced, and supported various computer and telecommunications equipment/systems such as Octel 100-300, Business Communications Manager, Nortel PBX’s, Symposium, Callpilot, Callware, Toshiba, and Norstar.