Scott Stevens Email & Phone Number

Cypress, Tx, Us

Houston, Tx, Us

Manage, support, design and implement processes, services and procedures to ensure our infrastructure services are utilizing cutting edge technology and providing the best possible support. Lead and guide technical teams throughout the city to support all departments, including the mayor's office and the Houston Health Department. My leadership responsibilities include service desk/client services, desktop services, SCCM and print environment teams. Also supporting our data services team during our search for a replacement leader. I continuously work to create, implement and improve our business and service processes. I am also responsible for hardware road-mapping for the city, working with our approved vendors as well as members of the PC Review Committee.

New York, Ny, Us

As the Senior Manager for End User Support for the South-Central Region, my key responsibilities were to provide cost effective, on time and exceptional end user support to our technology users. My region consisted of 6 states, over 4,0000 users, 21 service technicians, and 4 regional managers.I was Responsible for developing and maintaining my region’s budgets, creating strong stakeholder relationships with office leadership within multiple operating units and to ensure timely and consistent 24/7 end user support services. Worked with my peers to develop exceptional KPIs/metrics for incident and problem management services, SLAs and budget forecasts and spend, reporting to our senior leadership and any necessary stakeholders. In addition to this I developed strong working relationships with many of my various organizational stakeholders, building trust and confidence in my team’s ability to help them and their end users in difficult situations.I was also responsible for ensuring that each of my regional support managers provided quarterly lunch-and-learn sessions geared at providing information on the latest and greatest technologies we were implementing, ways of obtaining exceptional support and how to better use the technology provided to them.

Sandton, Gauteng, Za

My key responsibility was to guide and assist in the development and support of our global IM strategy, architecture, and standards in alignment with our core business priorities and strategies. I built and managed our IM infrastructure teams (workspace, data services, networking, mobility, collaboration, and industrial/plant IT), services and processes as well as our relationships with our business stakeholders and support services providers (domestic and offshore) to ensure business needs were being met and the best possible technologies and services being deployed.I was responsible for developing and maintaining the department’s budgets, managing stakeholders’ service expectations to ensure we are adhering to our budget guidelines and goals. To accomplish this, I worked with each team monthly to review opex and capex projects along with budget forecasts and expenditures.Also acted as the Regional Head of Infrastructure Services while my manager was on a 12-month leave of absence. During this time, I reported directly to the VP of IT Operations in South Africa.I was also responsible for developing and maintaining the plant/industrial infrastructure services and support, budgets, ensuring cost adherence, reduction in spend when and where possible and alignment with business owners on project needs and costs. This also included managing the last two years of our ethylene project in Lake Charles, LA. Working with my program and project managers, we were instrumental in reworking the IT construction and implementation budget and were able to save $1.2 million by the end of the project as well as completing the project on time.

Sandton, Gauteng, Za

As a consultant I was responsible for acquisition integration from an IT business perspective. I managed the integration of two fully partnered entities. My responsibility ranged from discovery of roles and responsibilities, processes and procedures and key decision makers to setting target dates for project tasks, managing status meetings, updating business owners and involved personnel and ensuring that projects stayed on track in regards to budgets, due dates and equipment and personnel support needs. I also performed analysis of all IT infrastructure at each of these facilities, including, but not limited to workspace support, desktop equipment, networking, data services, collaboration and mobility services and equipment.Just a few of my major projects were integrating a new ITSM/help desk application (ManageEngine ServiceDesk Plus Enterprise), integrating a new phone system to replace aging equipment, assisting with equipment standardization (laptops/desktops) across our North American operations and integrating all IM/IT processes and procedures into the parent organization.

Houston, Tx, Us

My focus is to assist with the development and rollout of projects. For example, help desk configuration, deployment, training. Asset tracking configuration, data entry process and management (includes equipment, software, licenses, contracts, etc.). I also create the training documentation for the help desk process (incident entry and management), asset entry and management and how to manage users and technicians within the consol, etc. A second aspect to my responsibilities is assisting the department with new acqusition set up. Setting up equipment, offices, help new users get accustomed to their new equipment, etc.

Houston, Tx, Us

Served as the IT Services and Operations Manager, also part of the IT infrastructure senior staff. LINN Energy is a $10 billion top-20 U.S. independent oil and natural gas development company based in downtown Houston, Texas.Scott was responsible for managing the day to day operations and projects relating to the organization's infrastructure support needs. He also managed the relationship between the organization and their outsourced workspace services as well as all mobility vendors and associated contracts. Scott managed workspace support personnel for all local and remote offices, including field offices and rig sites.Scott was responsible for assisting in the re-development of an almost all contract based support team to a mostly employee-based support team, adding head count and taking on the added responsibility of all IT procurement (which includes all workspace related hardware needs, contract support and services needs and all mobility needs).Scott assisted with the negotiation of LINN's AT&T and Verizon, mobility contracts and currently maintains those contracts and relationships, along with 7 additional mobility vendors.Some of Scott's accomplishments include completing a company wide office PC refresh project one month earlier than projected. Planned, developed and presented a business case for a complete field laptop refresh and then implemented that project successfully. Deployed Windows Intune to all field laptops to manage Windows security updates and antivirus/anti-malware patching to all machines not on the organization's network. Successfully managed the deployment of all equipment to several acquisitions, as well as trained the users on their new equipment, processes and procedures.