Scott Stoner Email & Phone Number

Edmond, OK, US

Oklahoma City, Oklahoma, United States

Edmond, Oklahoma, United States

Lending my years of business experience creating, improving and managing/directing business processes to companies wanting to improve business process and structures.Currently providing organizational and process efficiency improvement evaluations, recommendations and implementations for Accident Care & Treatment Centers in Oklahoma and Texas.

Edmond, Oklahoma, United States

After a few months of intense R&D, the SparkStone Corporation has completely recreated and perfected the waffle. We've now launched our first enterprise - Pop's Waffles! Follow us on Instagram @PopsWafflesOKC or at http://PopsWafflesOKC.com to find out where we'll be next!

Oklahoma City, Oklahoma

• I led the Customer Care Systems Technical Administration and Analysis Team while ensuring projects were completed accurately and in a timely manner. I conducted research on industry best practices and proper technology.
• Facilitated 2015 global implementation of multiple technology systems including ACD, IVR, and call recording.
• Developed and launched 2018 NextGen call center cloud initiative.
• Oversaw projects and support staff in Oklahoma City and Dublin, Ireland.

Oklahoma City, Oklahoma

• In this role, I oversaw multiple customer care operations concurrently, including the North America Emergency Road Service (ERS) and International Reservations Sales, along with two ExpressRent Rental Kiosk centers. I.
• Achieved ongoing, annual profit of $20M by creating and implementing an ancillary rental product across North America.
• Launched two successful Hertz ExpressRent contact centers in Oklahoma City and Phoenix.
• Re-engineered the ERS issue resolution process, achieving a case handling time reduction of ~50% resulting in $3 million annual labor cost savings and significant improvements in customer satisfaction

Mobile, Alabama Area

• In this role, I managed the planning and launch phases of the center. I also directed ongoing operational and performance improvements. Finally, I assisted with the hiring and supervision of over 700 employees. Some of.
• Implemented plans that transformed the center from initially under-performing to continuously outranking others.
• Increased customer satisfaction, revenue, and employee satisfaction by creating and implementing sales performance strategy.

Oklahoma City, Oklahoma Area

- Managed implementation / centralization of North American ERS function into Oklahoma City contact center.- Managed continued operation of 100+ employees.- Achieved and maintained company's highest concentration of Customer Service Awards.