I work in any capacity needed. Mostly playing guitar, piano, or singing backup vocals on various projects.

• Develop strategies for online marketing campaign• Present film prospectuses to potential investors• Act as liaison to above- and below-the-line talent

• Built SQL driven database analytics to increase automation performance.• Train Users to use platform and increase workflow performance• Created SOP for database tech support – (Support contract was on probation upon my hire, increased SLA metrics to 100% across the board in 2 months.)• Manage enhancements and defects through team of on and off-site developers from initial request to implementation.

• Assist users through phone, email and chat with inquiries about account management, billing issues, content and basic site and application navigation• Relay expert knowledge of the Hulu service to users in an easy-to-digest way• Strive to meet team-wide performance goals• Train Support team members to use CS platform

• Performed guitar and vocals for guests six days a week• Assisted crew with emergency procedures• Informed guests of cruise activities