Scott Strasser Email & Phone Number

Watertown, Ny, Us

1233 Arsenal Street, Watertown, Ny 13601

Currently working as a Sales Representative for Humana, with licenses in 24 states to sell or provide information about health insurance. Started work on 12/8/2015 with Anthem, now currently working as a Customer Service Representative.

146 Arsenal Street, Watertown, Ny 13601

Started as member of Technical Support Tier I for Salesforce.com from November 2009 to March 2010, which entailed contacting customers with various technical issues and proceeded to troubleshoot said issues. Tasked with assisting in ISV Cases for AppExchange from April 2010 to March 2011, which included researching app information for various issues. Such issues include DOT upload requests, investigating possible org issues due to installed apps, etc. Promoted to Case Manager in September 2011, which involved the handling and prioritizing of cases submitted either by customers or Salesforce management. Once cases were submitted, was tasked with ensuring that cases contained proper contact information for the affected user, as well as properly listing the cases based on their issue (i.e cases that involved problems with Setup, Usability, Mobile performance, etc.). Was also tasked with assigning these cases to other available agents to meet SLA requirements, and to regularly meet with said agents if their cases were given Support Management Escalation to ensure issues were resolved immediately.

12070 Main Street, Chaumont, Ny 13622

Assisted with Department Manager in order to submit, manage, and execute various requested orders for products needed for personal and business-related functions. Such orders included overseeing stocking of store merchandise in the absence of senior employees. Furthermore, was tasked with either opening or closing the store and ensuring that all proper procedures were performed to meet sanitary set forth by both the store owner and by the State Department of Labor.

23 Romoda Drive, Canton, Ny 13617

Patrolled campus grounds and report on suspicious and/or dangerous behavior, often resulting with collaboration efforts with local police department. Responsibilities of such position included checking campus equipment such as emergency phones, while also answering to reports of possible violations to campus security.Named Team Director in November 2005; in this position, assigned to manage and mobilize security teams for various school functions in addition to standard patrols. Such functions included sporting events, social events such as concerts, as well as . Also, assisted in managing payment for all employed agents, and worked with Security agents to ensure that payment was verified and processed for agents that worked during their respective pay periods.

Bachelor Of Arts (B.A.), History

Activities and Societies: Film Club, St. Lawrence University Student Safety TeamElectronic Entertainment Club Film Club St. Lawrence.

Advanced Regents Degree, Honors In Social Studies And Mathematics

Activities and Societies: All-American Scholar, Who's Who Among High School Students, National Honor Society Member/TreasurerNational.