Key member of the Security Forum and security working group● Manage all aspects of IT Help desk, including outsourced vendors and SLA’s● Evaluate partners, vendors, software and services from an IT risk perspective● Manage responses to Information Security inquiries, including responses to client, prospect orregulator inquiries● Recommend new technologies that can help increase productivity● Manage the IT end-user productivity budget at a unit cost per employee level● Act as point of escalation and be accountable for all aspects of corporate end-user computingproductivity and security● Regularly attend team meetings to discuss projects, brainstorm ideas, and put forward solutionsto any issues● Produce KPI’s for end user computing productivity and security and manage to continuousimprovement against these● Provide line management and coaching/mentoring to Information Security Engineer● Assist in policy, security, compliance documentation

• Oversee all aspects of IT, including but not limited to, Support, Networking, Security, SOC2 Compliance, Budgeting, Purchasing, Vendor Management• Successfully achieved and maintain a SOC2 Certificate of compliance• Assigned as IT Leader for the complete integration of 10th Magnitude, New Signature, and Cognizant• Single point of escalation for 10th Magnitude/MBG and New Signature• Directed a team of 4 IT Operation Engineers and Senior IT Administrator• Built and maintained Jamf Nation integration into a primarily Microsoft Intune managed business devices• Managed and built a Windows/Mac OS environment completely managed via Cloud (Azure/Jamf Integration)• Manage all purchasing of company hardware/software• Maintain network security at all locations using Cisco Meraki• Built a new end user support system from scratch and deployed it company wide• Oversee, build, and maintain customer projects inside Azure DevOps• Manage company DNS and Domains via GoDaddy, Cloudflare, and WP Engine

Support: Manage and actively participate in the day-to-day support / helpdesk activities within the enterprise. Ensure appropriate staffing, coverage, and rotation based on prioritization of active support requests, scheduled activities, and project initiatives.Third-party resources: Coordinate with vendors and contractors who provide outsourced IT functions escalating activity as appropriate. Monitor their compliance with the service level agreements documented in contracts.Scheduling: Maintain and execute a schedule to drive routine maintenance and tasks throughout the IT teamProcess Expectations: Manage and maintain a Service Level Agreement (SLA) to define the support function at cw with the goal of managing the expectations of the user community and serve as a compass for the support team.Supervise: oversee IT support staff, direct team resources to complete departmental projects and response to urgent requests. Hold the team accountable to standards and deadlines.Process Measurement: Provide measurable data to IT Director on Key Process Indicators (KPIs) on support process to drive continual process improvementEquipment Inventory: Maintain an inventory of assigned IT equipment, including serial numbers, date purchased, warranties, staff user, etc. Ensure that the company’s technology assets are deployed and used in an effective and efficient manner.Training: Develops and conducts various training and instruction for new and existing associates on company technology with the goal of maximizing user efficiency and effectiveness while reducing administrative effort.Discretion: Maintains appropriate confidentiality regarding the information being processed, stored or accessed by the end-users on the network .

- Support Servers and Network for Barilla America in Northbrook IL, Avon New York, Ames Iowa, and Sao Paulo Brazil-Designed and implemented Helpdesk Ticketing Solution-Managed and coordinated the implementation of a new Global Telepresence System-Managed, designed and implemented Wireless Internet for Avon, New York plant-Support Network and peripherals in the Barilla Restaurants in New York-Coordinate the move of electronics (Laptops/Desktops/Servers) from Bannockburn to Northbrook-Assist with the implementation of a new network-Design and maintain multiple data centers-Coordinate and deploy the installation of Office 365 to over 700 employees-Coordinate and deploy the installation of Micrsoft Office 2013 via SCCM to over 700 employees.-Support the three restaurants in New York City (POS systems/Wireless/Digital Menu Boards)-Replace switches and core Switch in both Ames/Avon Plants and coordinate the omplimentation and configuration of new switches.

Assist with all of the Vice President Student Affairs Departments technology issues.-Helpdesk Tier 1-First contact for any IT related issues within the Student Affairs Department

-Coordinate and deploy a Sensor Lab environment for future taste testing-Manage helpdesk for over 700 employees worldwide