Recruited to support testing and data entry efforts for the integration of Workday into the Enterprise HR Software Suite. Quickly transitioned into a Tier II Analyst role, being granted Workforce Technology-level system access to better translate data issues to HRIS partners and assist in escalated-issue resolution. Troubleshoot and provide technical support of HR Systems (SAP, Workday, ServiceNow) for the Global HR Community. Perform daily audits to ensure data is synchronized between systems. Provide flexibility to assist with enhancement testing initiatives to further support HR Transformation and Sustainment Projects.•Developed and implemented analytical reports to track and highlight fluctuations in iDoc error creations originating from both system and users, enabling smoother data-driven decision making among peers and Leadership. Partner with Regional (LATAM, EMEA, APAC, America) HRIS Partners, delivering tailored reports and resolving their escalations to facilitate streamlined iDoc management.•Established and oversee a communication channel with our Transactions Operations Analysts team, acting as liaison to interpret systemic errors and offer guidance based on observations and trends identified in HRIS reporting. Facilitate the delivery of support, knowledge, and strategic insights to our partners, resulting in enhanced efficiency in resolving iDoc issues for the North American Region of the company.•Promoted to Tier II HRIS Analyst role within six months of joining GHR Operations.

•Act as Software QA Analyst and subject matter expert, gathering business requirements and providing User Acceptance Testing for legacy system replacement projects (Ticketing, Merchandise POS and F&B POS) of Walt Disney World Resort.•Personally, overviewed and validated the rollout of WDW Mobile Ticketing applications, ensuring successful integration with the new ticketing ecosystem.•Through Scaled Agile Framework (SAFe) and Scrum methodologies, create and execute User Stories and testing scripts.•Provide analysis of vendor system and collaborate with external partners and multiple lines of business, including Disney Finance, ensuring efficient financial integration testing.•Program increment and iteration planning, story and backlog grooming, track defects and business epics, end-to end release and regression testing of pre-arrival ticketing functionalities.•Build structured data reporting, update business requirement traceability matrix, and support product configuration. Documenting any feedback provided by business partners, preventing any risk of product gaps.•Design/distribute software documentation, displaying current business rules and processes providing transparency and increasing efficiency of story grooming process.

•Play Disney Parks mobile application Digital Advisory Council member.•Recipient of the 2018 Disney Springs Quarterly Award for performing technical enhancements on internal-documentation and personally supporting the roll-out of Hands-Free Shopping, and restaurant wait time displays throughout Disney Springs.•Featured in “We Are Disney” special on internal Cast website for high quality Guest Experience, in Fall of 2017.•Promoted from Help Desk to Disney Springs Guest Relations SharePoint Administrator for modernizing operational dependent documents including Property Recaps transitioning from Microsoft InfoPath to PowerApps, updated standardized email communications for External Business Partners, to better meet Business Relations team standards and support transparency among property members.•Lead and provide meeting facilitation for team of 6 Cast Members who assist in maintaining Guest Relations internal site content, encouraging collaboration, supporting Guest experience development and providing clear visuals on business policies.•Lost & Found Operations Hyper-Care Team, supporting the transition of new procedures across Walt Disney World Resort for over 400 Cast Members and Guests, trouble-shooting application integration issues ensuring success of the new business process.•Proficient in computer systems utilized to assist Cast and Guests with their requests, such as Automated-Ticketing and Lodging Systems, Guest Recovery Applications, Back-End Mobile App support, Microsoft Office Suite, and SharePoint.•Provide Disney Leadership skills in difficult and everyday Guest experiences, influencing Cast and Guests towards a seamless solution. Partner with other Lines of Business and External Business Partners to best assist Guests.

• Provided improved brand recognition by proactively promoting products and services for in-bound Clients, through multi-line phone system. Lead Clients through a variety of requests, including but not limited to: detailed sales/marketing information, sales incentives and campaign fulfillment.•Consistently met above 92% Client overall satisfaction from country-wide surveys and promoted to Senior-level Consultant status within 2 months of work.

•Acted as technical support, assisting employer with network errors and computer system failures, when necessary. Provided representation for business at Public Relation events, while managing social media accounts.

•Consultant and free-lance web-designer, leading concept development, digital illustration and content for proposed Charity Websites.

Maintain friendly and professional customer interactions, guiding our Cashiers, Customer Service members, and Stock Clerks with appropriate training. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Performed nightly deposits and cash drawer counts. Built customer confidence through product promotion and individualized sales relations.