•Leadership level responsibility for customer experience, customer strategy, marketing, air services/aeronautical business development, passenger market development and tourism strategies for Auckland Airport. •Responsible for pan-Airport customer experience, customer strategy, customer insight, customer affairs, customer contact centre.•Marketing, Brand, Digital Channels.•Oversee global marketing support and passenger growth targeting activities for Auckland Airport in key markets including China, Australia, Pacific Islands, United States, Canada, South Korea, Japan, Singapore, Malaysia, Hong Kong, Taiwan, India, UK and Europe.•Responsibility for Airline relationships, tourism and passenger growth focussed partnerships.•Leadership level strategy, planning and decision making processes.

•Responsible Aeronautical Business Development activities and tasked with growing Airline capacity and connectivity between Auckland/New Zealand and the Americas and Australasian regions.•Management of customer relationships between Auckland Airport and existing Airline customers as well as development of new Airline customer relationships.•Implementation and management of offshore marketing programmes to support growth in passenger demand through Auckland Airport.•Utilise network planning and modelling methodologies to identify opportunity gaps in order to target and develop sustainable Airline capacity growth at Auckland Airport.

Overall responsibility for operational delivery of international travellers/expatriate healthcare and emergency medical and travel assistance programme to the Healix Group’s diverse range of 150 corporate, government, insurance, NGO and airline clients via the Healix New Zealand operational centre.•Business development, client account management, operational delivery, reporting and contract adherence of the Healix New Zealand client base including significant clients such New Zealand Ministry of Foreign Affairs and Trade (MFAT), TOWER insurance and Southern Cross Travel insurance.•Management of the operational delivery overnight of the United Kingdom Foreign and Commonwealth Office’s offshore healthcare programme for 22,000 offshore posted staff.•Implemented a business transformation strategy to convert the Healix New Zealand business from being an operational cost centre to a standalone revenue and profit generating business unit.•Three direct reports and overall company headcount of 25.•Complaint handling, investigation, resolution and reporting to clients and company Directors.•HR management and recruitment. Established performance review, monitoring and reward systems for staff in order to increase loyalty and performance of workforce.•Strategy, planning, budgeting responsibilities for the Healix New Zealand entity.

Head of country for the Cover-More travel insurance group with responsibility for the overall strategy and performance of the business.•Ownership of companies growth strategies in New Zealand•Responsibility of P&L for the New Zealand entity including setting and management of budgets to achieve given goals from a sales, expense and profitability perspective.•Oversight of the three operating divisions of the New Zealand business – sales, contact centre and claims processing. •Management of senior level relationships with key travel industry channel client accounts including joint ventures in the NZ market with key travel industry clients Stella JTG, Flight Centre and STA.•Rebranded the New Zealand business from Travelsure to Cover-More and transformed business from a single channel distributor of travel insurance products via Travel Agency channel into a successful multi-channel distributor via Agents, online and direct sales.•Management of the sales pipeline to identify, develop and secure new customers and lines of business.•Oversaw significant projects to replace all major technology platforms in the business including Agency/Contact centre sales and telephony platforms and online sales platform to deliver significant efficiencies and increased sales to the business.•Management of reporting process for the New Zealand entity to Cover-More Group Executives and company board. •Oversight of HR, including recruitment, performance management and reward/recognition in the business.

Oversaw the sales of Emirates passenger product in the New Zealand market via multi-channel distribution strategy through direct, online and travel agency sales channels.•Responsible for achievement of country/territory and channel specific sales targets.•Lead a multi-disciplined team of 11 direct reports consisting of agency and corporate Sales Executives, inside Sales Support/Groups and Pricing staff as well as frontline passenger sales and servicing Agents.•Oversaw pricing strategy of the airline in the New Zealand market including competitor benchmarking, pricing development and yield management strategies.•Negotiated and managed Travel Agency chain incentive/commercial contracts on an annual basis for the airline in the New Zealand market.•Responsible for corporate and SME channel sales and relationships.•Member of the New Zealand corporate communications team that oversaw marketing activities including brand and tactical advertising and PR activities for the airline in New Zealand.•Managed co-operative tactical and brand leveraging promotions with travel trade and tourism partners.•Strategic business planning and budgetary processes for the airline in the New Zealand market.•Management of online content and tactical offers on airlines public and travel trade specific websites in New Zealand.•Customer complaint handling, investigation and resolution.

Member of sales team responsible for sales of the Emirates passenger product to the New Zealand travel industry and commercial customers during the period when the airline commenced flight operations to Auckland and Christchurch.•Account Manager of Airline Consolidator, Travel Wholesaler, Corporate and Retail Travel Agency accounts both in Auckland and North Island provinces.•Grew sales through the signing of contractual route deal contractual agreements with corporate customers.•Monitored and reported sales to country sales management and clients.

Responsible for the maintenance and growth in sales of the Lufthansa passenger airline products.•Account Manager of airline consolidator, travel wholesaler, corporate and retail travel agency accounts.•Involvement in a wide range of marketing activities including print and radio advertising as well as arrangement of travel trade focussed promotional events.

Senior travel consultant working within the entertainment and corporate department of one of Europe’s leading entertainment and music industry travel consultancies.•Made travel reservations and arrangements for high profile celebrities, music artists and music recording industry executives for both work related and personal travel.•Assisted clients in managing and enforcing company travel policies and budgets.

Sales of all international and domestic travel and related products.•Full responsibility for obtaining new clients and maintaining existing clients in order to meet individual budget and sales goals.