Scott Tipson Email & Phone Number

St Albans, Vermont, United States

• Manage the implementation life cycle of parks and recreation-related software for an organization that services over 1,300 customers, which includes municipal and county agencies, colleges and universities, private businesses, and all domestic and international U.S. Army, Air Force, Marine and Navy bases.• Work collaboratively with leadership, support staff and clients to ensure that project requirements, deadlines and customer expectations are met or exceeded. • Facilitate, coordinate, and conduct training sessions in one-on-one and classroom environments to instruct personnel in the fundamentals of the software application• Manage client software upgrades and delegate responsibilities to the in-house support team• Subject matter expert on MainTrac application with responsibilities including product testing/quality assurance, demonstrations, implementation, training and ongoing support. • Coordinate phone training with customers and maintain forward facing phone support schedule• Demonstrate strong attention to detail and organization within the work environment• Prospect and solicit potential customers at national trade shows• Maintain client satisfaction and retention by minimizing service interruptions.Responsible for documenting client concerns, providing technicians with a detailed overview of the client issues, obtaining resolution/answer in a timely manner and then monitoring any resulting project to keep it on schedule and assure its completion.

Bs, Sport Management

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Varsity Basketball Team