Scott Tower Email & Phone Number

Remote

Hollywood, Ca

Responsible for developing, implementing and maintaining reporting structure on MS-SQL and Azure SQL databases. Creating, updating and securely distributing custom report and query data for internal and external use from Blackbaud Luminate Online platform. Lead the development and implementation of corporate wide quality assurance plan to ensure data integrity across multiple client datasets.Highlights reel:• Create and maintain SQL SSRS reports based on the needs of internal and external end users• Interface with end users to gather, analyze and interpret report requirements• Design, create, manage, and fulfill requests for reports and information related to Convio/Blackbaud platform• Manage user logins, access requests and permission sets for multiple Blackbaud sites• Oversee maintenance and management of Merchant Accounts and Payment Gateways for multiple clients internationally• Develop reports; deliver data to users; and complete functional testing to prepare required documents necessary to comply with standard development methodology• Prepared report data in a way that is meaningful and readily accessible to clients using an array of presentation media.• Provide support to end users on standard self-service and ad hoc reporting• Review queries for performance issues, making changes as needed• Manage database software for third party applications• Schedule and maintain daily, weekly and monthly reporting subscriptions• Develop and support automation to aid in daily activities• Discover and correct system defects and identify enhancements• Manage receipt distribution for tax deductible donations across multiple events internationality using both internal systems and third party vendors• Administer and maintain Outlook365 email system for internal and contract employees• Cultivate client and vendor relationships to ensure clear chain of communication• Support Front-end development team by working collaboratively on projects

Irwindale, Ca

Responsible for the development of application and reporting solutions to address business needs. Provided detailed analysis to business problems utilizing data from disparate sources. Recommended solutions to business problems to assist management and end users in meeting business goals in various operational areas within the Company. Developed automated processes to provide data for director level dashboards. Developed an automated system to eliminate the need for field technician’s to manually input billing codes for completed service jobs. Produced ad hoc reports by request and maintained an automated reporting system which loaded daily, weekly and monthly reports to several SharePoint websites.

Irwindale, Ca

Supported the company’s five nationwide divisions. Key team player in a billing system conversion from ICOMS to CSG billing systems. Supported a team whose job it was to convert all existing queries from a T-SQL database with proprietary coding language to an Oracle SQL database. Trained others how to capably utilize software to achieve organizational objectives. Developed unique queries in response to both internal and external client needs, anticipated workflows and managed resources in order to produce timely and accurate reports.Assisted various departments with the company-wide goal of increasing sales while operating efficiently and maintaining healthy profit margins:• Marketing – segmentation of customers for targeted marketing efforts; assisted with FCC compliance reporting issues.• Engineering – customer segmentation by services purchased, system activity, and service demand issues within the network; inventory control of company equipment.• Finance – detected revenue assurance issues; forecasted future revenue impact for rate changes.• Quality Control – responsible for database cleanliness, performance and process documentation.

Long Beach, Ca

Modified existing processes to make them more efficient and user-friendly for non-technical personnel. Trained and became proficient at Visual Basic in order to perform macro automation on the billing system for mass changes and updates. Took on an archivist role for all Western Division share drives, which included responsibility for managing records, re-organizing the drives and maintaining the data until it was no longer useful, in accordance with company policies. Managed projects for several in-house assignments such as data cleanup, data reconciliation, quality control, and revenue assurance. Duties included defining the scope of the project, developing a step-by-step plan, communicating the plan to management and team members, executing the plan, and coordinating with other departments as necessary. Changed configuration parameters, including service codes, rates, packages, discounts, taxes, prerequisites rule sets, provisioning of addressable services & equipment, and securities, on a project basis.

Irwindale, Ca

Produced ad hoc reports for managers to track information from several software systems in use throughout the call center. Developed a dashboard view for the director of the call center.Supported the closure of a 350 seat call center and reassignment or termination of all employees.

Irwindale, Ca

Received web requests for support of all lines of business. Customers were contacted via e-mail and phone. Provided product and service information relating to all lines of business and solicited orders for new products and services.Supported a 350 seat call center in a billing system conversion from Cable Data to ICOMS billing systems by training to be a Subject Matter Expert of the ICOMS billing system.

Irwindale, Ca

Served customers by troubleshooting problems with their high speed Internet connection, which included no connectivity, slow speeds, an inability to access email, and password resets. Provided product and service information relating to high speed internet access and other new product lines. Solicited upgrades for new products and services.

Computer Science

Prerequisite courses for Bachelor's degree in Computer Science

Mcse/Mcdba, Windows 2000/Sql Server 2000, Comptia A+ Certified

Associate Of Science (A.S.), Administration Of Criminal Justice