Scott Tryba Email & Phone Number

Hastings, Mn, Us

Greater Minneapolis-St. Paul Area

- Define and execute on operational delivery strategies, financial modeling/planning, cost management, staffing, deployment, team development, and compliance with market/federal regulatory requirements across a business of $500+M revenue and 600+ employees.- Understand and anticipate customer needs and market/business trends – achieving businessleadership excellence through continuous improvement, new product introduction, product/service issue escalation to resolution, and adoption of industry leading process and practices.- With Engineering and Process Teams, provide feedback and guidance on serviceability, and implement LEAN initiatives and process change in product servicing.- Strategic penetration w/in specific business segments – proactive account planning.- With Service Delivery team, drive and develop operational and financial growth initiatives with top/bottom line targets, while delivering on cost control measures and process improvements.- With the Customer Issue Escalation Process team, define and drive overall customer satisfaction indicators and levels. Implementation of new programs (internal and external).- Routinely visit key customers, be the operational voice in B2B/B2C contract negotiations, and implementation (operational, financial and staffing) of multiple new big deal startups.- Zone Site Security Leader – assess security risks, manage crisis management team.

Greater Minneapolis-St. Paul Area

- Responsible for double-digit growth, operational planning and execution, cost reduction and strategic management of $120+M P&L with top line revenue and contribution margin expectations.- Conduct financial and operational reviews and deep dives to understand/correct missed targets while providing updated forecast/plan to meet financial and operational Goals & Objectives.- Design, commercial presentation, negotiate and strategic delivery of service value propositions- Recruiting, hiring, training, salary planning, and performance improvement responsibilities of field-based leadership employees including 130+ distributed employee organizational structure with direct accountability for top talent retention/promotion.- Service delivery modeling to maximize field employee applied time, and reduce travel time- Improve customer satisfaction through demonstrated flexibility, value-add services, response time, equipment uptime and consultative relationships measured by contract wins, increased renewal rates and formal survey in a changing healthcare reform market.- Promoting a culture of safety to eliminate accidents/injuries through Framework implementation, employee safety audits/inspections, concern reporting and investigation.

Greater Minneapolis-St. Paul Area

- Directly accountable for client satisfaction and account growth across entire GE product and service line portfolio at top 10 clients in central region- Responsible for operational strategy, growth development, contract growth/renewal and escalation management- Design, sell, and delivery of value propositions- Recruiting, hiring, training, salary planning, and performance improvement responsibilities of field-based account management employees - Organizational design and restructure to align with client service lines- Commercial presentation of client-specific service model programs

Greater Minneapolis-St. Paul Area

- Responsible for operational planning, growth development, cost reduction and daily management of full P&L with top line revenue and contribution margin expectations- Recruiting, hiring, training, salary planning, performance improvement, career planning and terminating responsibilities of field-based technical employees- Accounts receivable, invoice reconciliation and dispute activities- Effective in an organization of heavily matrixed, multi-modality, cross-functional, dotted-line reporting operations with global, national and local directives- Member of multiple Six Sigma and LEAN projects including reducing installation costs through efficient use of logistics teams, reduction of resources in service event flow, and contract handling- Training and certification of ISO 9001, EHS (Environmental, Health and Safety) Global Star, Exec Mgmt. Development, Customer Negotiations, Think On Your Feet and Sales Consulting

Madison, Wisconsin Area

- Responsible for operational planning, growth development, cost reduction and daily management of full P&L across national geography with top line revenue and contribution margin expectations- Recruiting, hiring, training, salary planning, performance improvement, career planning and terminating responsibilities of field-based technical and clinical employees- Accounts receivable, invoice reconciliation and dispute activities- Effective in an organization of heavily matrixed, multi-modality, cross-functional, dotted-line reporting operations with global, national and local directives

- Responsible for operational planning, budgeting, team scheduling and executive report-out of full P&L with contribution margin and productivity expectations- Recruiting, hiring, training, salary planning, and performance improvement of employees in a high volume, rapid transition, depot-style repair center with an on-line support call center- Technical demonstration and sales in trade show, one-on-one and large presentation formats- Field Service responsibilities of RF Antenna design, installation, and maintenance

Mba, Business Administration

Bsee, Electrical Engineering