Scott Turnmeyer Email & Phone Number

Linden, Va, Us

Front Royal, Virginia, Us

Strategic Leadership:Develop and communicate the company's vision, mission, and overall strategy.Set strategic goals and objectives in alignment with the organization's mission.Business Development:Identify and pursue opportunities for business growth and expansion.Establish partnerships and collaborations to enhance the platform's offerings.Financial Management:Work closely with CFO on budgeting, forecasting and financial decisions.Team Leadership:Recruit, develop, and lead a high-performing executive team.Foster a positive and collaborative organizational culture.Technology and Innovation:Stay abreast of technological trends and innovations in e-commerce.Drive the development and implementation of innovative technologies to enhance the platform's functionality.Customer Experience:Prioritize and enhance the overall customer experience on the platform.Implement strategies to improve customer satisfaction, loyalty, and retention.Marketing and Branding:Oversee the development of marketing and branding strategies to promote the platform.Ensure effective communication of the platform's value proposition to the target audience.Operational Efficiency:Streamline and optimize operational processes to improve efficiency.Implement best practices in logistics, inventory management, and order fulfillment.Regulatory Compliance:Ensure the platform complies with relevant laws and regulations.Stay informed about changes in e-commerce regulations and industry standards.Risk Management:Identify and mitigate potential risks to the business.Develop contingency plans to address unforeseen challenges.Data Security and Privacy:Implement robust data security measures to protect customer information.Ensure compliance with data protection and privacy regulations.Performance Analysis:Monitor key performance indicators (KPIs) to assess the platform's performance.Analyze data to identify areas for improvement and growth opportunities.

Mclean, Virginia, Us

Mclean, Virginia, Us

Charged with owning and leading E3S’ ServiceNow business • Manage corporate ServiceNow staff including administration, integration and development resources• Lead corporate initiatives for automation and digital transformation mainly in the ServiceNow arenao Launch business process improvemento Coordinate requirements gathero Plan approach and designo Oversee implementation and releaseo Implement continuous improvement processes• Lead client solution offerings for automation and digital transformationo Work closely with clients onsite to identify hyper-accurate requirements and build solutions• Provide IT Governance leadership and recommendations for both corporate and client initiatives• Provide IT best practices and recommendations for corporate teams as they look to implement new processes, procedures and tooling• Oversee all hiring and recruiting processes for both corporate and bid/proposal initiatives dealing with automation and digital transformation• Assist the Business Development team and Capture Managers with identify RFIs or Proposals that we should put resources towards• Act as ServiceNow SME and point of contact for all ServiceNow actionso Maintaining and improving E3S’ partner statuso Point of Contact with ServiceNow commercial sales for E3S’ internal ServiceNow Implementation• Lead efforts to develop and maintain an internal ServiceNow training curriculum to develop client billable resources from within

Reston, Virginia (Va), Us

Charged with maintaining and maturing the Service Management Processes in ServiceNow, which include Change, Incident, Problem and Release for Verisign’s Technology Services Group (TSG). • Managed a staff of 5 individuals with varying skill sets.• Developed and instituted TSG’s new Incident process which moved TSG into more alignment with ITIL Incident Management best practices. This change migrated severity determinations from a best guess to a true impact vs urgency model. • Lead development efforts for the custom design and build of TSG’s Service Now Access Portal (SNAP), which provided a cleaner and more user-friendly web front interface to our ITSM Tool, ServiceNow. SNAP utilized ServiceNow’s Service Portal module, which my team custom designed from the ground up for Verisign. • Lead the ServiceNow Helpdesk for TSG which handled issues within the ITSM tool itself. Monitored helpdesk metrics daily for continual improvement.• Lead the design and implementation, from the ground up in SNAP, of TSG’s Verisign Problem Process, which ties in seamlessly with the Incident and Change Processes. • Lead the reporting efforts for the Service Management Office Team. This included monthly, daily and weekly reports and dashboards for engineer, manager, direct and ELT level consumption using ServiceNow Performance Analytics • Developed and presented key performance metrics for TSG in Quarterly Operations Review (QOR), with VP and above level audiences. Each presentation would go over the metrics for that quarter, trends that we are seeing, analysis of those trends and indicators and then assisting with the operations teams in instituting efforts to correct. • Utilized proactive metric analysis to work with middle managers to improve their Incident, Change and Problem metrics through tuning their processes. • Incorporated 6 KPIs from Incident and Change into all engineer and manager yearly goals to continuously improve our processes and procedures.

Reston, Virginia (Va), Us

Charged with maintaining the health, stability and compliance of the Verisign’s Datacenter Production Operations:• Maintained 100% uptime for .com and .net DNS.• Managed staff of 10+ system engineers daily. Included all administrative functions of mentorship, leadership, discipline, hiring, performance reviews and more. • Acted as deployment manager for Provisioning Datacenter Production deployments during the week and weekends. Responsibility included resource scheduling, event leadership, situational awareness and the ability to call for roll backs or make other quick decisions during unplanned events though situational awareness.• Designed, planned and implemented the restructure of the Provisioning Operations Team into 2 smaller and more nimble teams. This restructure also including a phased approach at increasing the team’s worthiness and eliminating single point of failures by cross training to turn the engineers into true SRE (Service Reliability Engineers)• Analyzed single points of failure and high-risk services or dependencies with key systems within Verisign’s Production environment and lead the effort to correct. • Implemented new processes and procedures within the Provisioning Operations Team for a more robust compliance in Change and Incident processes.

Seattle, Wa, Us

Charged with maintaining the health, stability and compliance of the world’s largest cloud storage environment consisting of over 200k physical hosts and storage capacity measured in the many Exabytes. My individual and team goals and achievements were:• Managed a staff of 7 cleared and uncleared Systems Engineers highly skilled in Linux, scripting and development with Pearl and Python • Was an active member of the service’s Escalation rotation for high priority issues or requests• Was an active member of the service’s capacity leadership team to handle all hardware procurement and provisioning for the storage service as well as assisting with capacity forecasting for a fleet size in the 200Ks of physical hosts• Met the highest level of standards in the industry by instituting, reporting and maintaining SLAs with both our internal and external customers• Created and maintained multiple dynamic dashboards for on-demand reporting of key metrics of the S3 storage fleet• Forecasted, scheduled and implemented yearly rack retirements in the 1Ks of rack quantities. • Managed the development of key automation tools to assist with many facets of fleet maintenance and health. Items like: o A tool that automatically grabs capacity as it lands in a data center and brings it into the storage fleet without any human interactiono Ticket que automation that perform functions and high-level decision making on an unhealthy host to get to a self-repairing systemo A safe auto-reboot tool that slowly rolls the entire fleet over the course of years to verify that each host is within a reboot cycle for health and kernel update reasonso Weekly automatic reporting on the broken and offline capacity of the fleet, per host level, for capacity forecasting• Create YoY roadmaps of team goals and objectives and then manage those projects to achieve

Albuquerque, Nm, Us

As Sr. Service Delivery Manager, I coordinated and managed complex IT solutions for Lentech’s Federal and Commercial clients in both Data Center and asset tracking solutions (RFID and RTLS). Each solution required the following focus:• Cost Effectiveness and High ROI – utilizing technologies such as Virtualization, Cloud, etc.• Secure – Able to pass the full C&A process for Federal Customers• Disaster safe – utilizing High Available Systems and technologyIn early 2012 I took over full program management responsibilities for Lentech’s new asset tracking LOB. I handled all budgetary, scheduling, staffing and client facing responsibilities for new and ongoing RFID and RTLS installations at client locations. Daily my responsibilities included, but were not limited to:• Managing licensing and supporting contracts with outside vendors• Creating and documenting processes and procedures for the Lentech Managed Data Center utilizing ITIL V3 standards• Coordinating resources and timelines across multiple high value technology contracts for both Federal and Commercial customers• Assisted with marketing and proposal creation and acted as proposal manager for several Federal RFI and RFPs• Member of the Lentech corporate management team with decision making power on internal IT initiatives and contracts• Maintained an Active TS/SCI with CI Poly clearance through NGA

Washington, District Of Columbia, Us

As the key program executive for Amtrak’s Primary Enterprise Data Center, I led and managed all data center services and staff under the CNSI contract. In addition, I planned, proposed and led the implementation of Amtrak’s first SOC for 24x7 monitoring of all systems and oversaw projects to verify the procedures and processes for the new system. Responsibilities included:• Monitoring, reporting on and maintaining all SLAs and OLAs.• Maintained a full PMO staff, while acting as Primary Project Manager where I maintained the master schedule for all data center projects and initiatives for budgeting and resource allocations. • Direct client interactions with Amtrak client personnel up to and including the CIO• Participating as a member of Amtrak’s Change Review Board who meet weekly to give go/no go status for all enterprise change requests. • In charge of the following departments:o Personnel Managemento Cost Managemento Security Managemento 24/7 Operations Managemento Process Managemento Change Managemento Configuration Managemento Capacity Planningo Disaster Recover Managemento Client Relationship Managemento Network Operations ManagementProfessional Accomplishments with Amtrak: • Identified, planned and lead the creation of Amtrak’s Enterprise Database, which is a customized web centric database solution that has become Amtrak’s Data Center CMDB for ITIL compliance.• Led the implementation of biannual vulnerability scans for the 1500+ systems and procedures for remediation of any found issues.• Led the creation and management of the documentation library for Amtrak’s Manassas Data Center.• Led staffing efforts for Amtrak’s biannual Enterprise Disaster Recovery Exercise.• Allocated resources and tools to maintain Amtrak’s compliance with PCI standards and other audit findings.• Led the creation and compliance of policies and procedures for all facets of the datacenter environment and assisted the customer in creating SOP and SOWs

Washington, District Of Columbia, Us

While at Kaiser Associates in Washington D.C., I managed global IT/Telecom functions for Kaiser offices in Washington D.C., New York, San Francisco, Sao Paulo, London and Cape Town. I planned, budgeted and implemented a full-scale WAN which included centralized administration of server systems, VOIP and a 24/7 Help Desk. In addition, I performed the following: • Managed of all the LAN/WAN installations at each site• Managed Level 1,2 and 3 support for PC, server and network operations• Worked closely with DOO and DOF to build customized accounting solutions through web-centric portals• Lead the Knowledge Management initiative for all facets of intellectual property• Developed and delivered IT/Telecom training solutions • Planned, budgeted and implemented tools and systems to increase the functionality of Kaiser employees and client relationships• Developed an office automation strategy, which included migrating HR, Finance and OE solutions into an online format• Developed corporate intranet, extranet and website • Maintained a yearly IT budget• Handled all IT/Telecom vendor relationships