* Comprehensive experience in all stages of custom residential project design and construction- meet with Clients, measure and document properties for development- Model existing conditions in 3D against site measurements and provided surveys- create Concept Drawings from sketched designs and other meeting notes, applying design adjustments as Client feedback is provided- complete Planning drawings for approval, responding to Council RFI's where required- complete… Show more * Comprehensive experience in all stages of custom residential project design and construction- meet with Clients, measure and document properties for development- Model existing conditions in 3D against site measurements and provided surveys- create Concept Drawings from sketched designs and other meeting notes, applying design adjustments as Client feedback is provided- complete Planning drawings for approval, responding to Council RFI's where required- complete Preliminary drawings for initial construction assessment and estimation-review Engineering, Energy, LCA and other consultant documentation for production of Building Permit and Construction drawings-liaise with Builders and Building Surveyors where issues arise during construction, providing updated drawings where required Show less

* Consistently highest resolution rate at first contact* Nominated for 'Customer comes first' award 2016- Utilise POS systems to ensure store problems resolved at first call- Receive and manage after hours calls to ensure 24hr store trade- Train new starters for skills and knowledge transfer- Use remote access systems to assist in first call resolution of calls- Liaise with hardware vendors for efficient call resolution- Monitor email notifications and Store… Show more * Consistently highest resolution rate at first contact* Nominated for 'Customer comes first' award 2016- Utilise POS systems to ensure store problems resolved at first call- Receive and manage after hours calls to ensure 24hr store trade- Train new starters for skills and knowledge transfer- Use remote access systems to assist in first call resolution of calls- Liaise with hardware vendors for efficient call resolution- Monitor email notifications and Store system tools to ensure problems identified and resolved before called- Liaise and train with support groups to keep up to date with deployed developments Show less

*Invaluable experience in social and technical communication with other culturesCoordinate IBM client maintenance and support operations- Utilize IBM systems to monitor requests for servicing, installation and troubleshooting of client systems- Coordinate hardware resources throughout the UK to meet client needs- Liaise with IBM technicians to support client needs and maintain area coverage- Ensure information flow between technicians, customers, external vendors and… Show more *Invaluable experience in social and technical communication with other culturesCoordinate IBM client maintenance and support operations- Utilize IBM systems to monitor requests for servicing, installation and troubleshooting of client systems- Coordinate hardware resources throughout the UK to meet client needs- Liaise with IBM technicians to support client needs and maintain area coverage- Ensure information flow between technicians, customers, external vendors and management is open and clear Show less

- Provide high level IT support for Target, Coles Express, Head Office and Supply Chain staff- Prioritise and manage problems- Communicate with other support groups to ensure timely resolution- Train new starters for skills and knowledge transfer

- Manage customer queries and complaints using case management applications- Liaise with Dealerships and managers in case resolution- Adhere to strict roster requirements to ensure sufficient call coverage- Record and detail every interaction for Ford, Jaguar and Land Rover customers

* Created a database for streamlined registration of seasonal 'Call When Needed' aircraft- Ensure confidential information is kept up to date for state aircraft requirements- Communicate with aircraft while running state operations- Book flights for personnel when required- Ensure various documentation is kept up to date and distributed seasonally

- Ensure IT equipment is maintained and available- Identify and communicate high-priority incidents to officers- Assist in training seasonal support staff

- Assist customers in finding, trying and items best suiting their needs- Ensure items are displayed effectively and information kept up to date- Ensure store is opened and closed securely between trading hours